Peter Moon Email & Phone Number

Tokyo, Japan

✧ Corporate mobile vendor research, negotiation and onboarding; achieved a 50% cost reduction✧ Project requirement gathering and execution✧ Vendor management; shipping, telephony, internet, IT infrastructure/suppliers/service providers✧ Streamlined employee on/offboarding processes for diverse role types; enhanced user experience✧ Primary/emergency contact for on-site IT, AV, and Facilities related support✧ Incident triage, prioritization, troubleshooting, communication, escalation, and resolution✧ Administration, testing, and documenting of business/IT systems and processes✧ Trained and educated users on IT best practices; published policies and communications✧ Diversity, Equity, and Inclusion Committee Member✧ Kinaxis Culture Ambassador

Tokyo, Japan

Roles: Ad hoc/Endpoint/Deskside Support EngineerClients: Global e-signature SaaS, FX settlement risk mitigator, Petrochemical multinational +more✧ Helped win larger client contracts and received performance based accolades✧ Data center device installation and configuration✧ New hire onboarding, hardware/software/facilities access provisioning✧ APAC Lead IT support; collaborated within a global team with other business units✧ Trusted POC between executive and operations teams✧ Windows 10 migration project completion with minimal user disruption

Tokyo, Japan

Client: Global investment firm✧ Delivered a hardware replacement project cost-effectively and on-schedule within a Waterfallmethodology✧ Was recruited for my next role based on client/partner satisfaction and performance✧ Trading floor support

Japan

Tokyo, Japan

Award in Financial Planning certificate holder – CII

Calgary, Alberta, Canada

✧ Digitally transformed a recycling business, increasing revenues 120+%✧ Built a 19-member super team, facilitating a supportive work culture✧ Managed all aspects of operations in a family business, ensuring exceptional customer satisfaction and team cohesion