Holman Webb Lawyers is a full-service emerging mid-tier law firm with offices in Sydney, Melbourne, Brisbane and Adelaide. Our firm's purpose is: Great People, Great Clients, Great Outcomes.My role at the firm reflects my varied professional experience as a lawyer and as a Senior Customer Success Manager in a tech company. I work closely with our firm's Partners to ensure we are providing the right level of service, to the right client, at the right time. Current initiatives I am working on:* Implementing a Client Management Framework that provides Partners and their teams with consistency, clarity and transparency regarding how to effectively manage client relationships. As part of this work, I am co-managing the implementation of a new CRM platform. * Implementing a Voice of Client Framework that establishes listening posts to collect client feedback, which we use to inform our continuous improvement efforts. * Assisting each Practice Area to prepare and implement a targetted BD and Marketing Plan. * Chair of the Reconciliation Action Plan Working Group. * Member of the firm's Value and Pricing Committee, AI Strategy Committee, Risk Management Committee, and ICT & Innovation Committee.

R U OUT is specifically designed and developed for Emergency Evacuations by highly experienced Firefighters who know how to best evacuate a building and what emergency services need to rapidly assist.

Alliance Française de Newcastle is a registered Australian Charity dedicated to the promotion of the French language and culture. The AF de Newcastle is where francophiles and francophones meet in Newcastle and where members of the community can learn the French language and attend French cultural events.The AF de Newcastle is run by a Committee comprised of volunteers who dedicate their time and skills to ensure the continuity of French classes and events each year.

Sonder is a 24/7 personal wellbeing service that connects employees with free, confidential and immediate safety, medical and mental health care. For employers, Sonder delivers a multi layered and personalised support offering, combining the best of technology and human support. After working in a sales role for 15 months, I transitioned into the Senior CSM role where I was responsible for managing Sonder's partnership with the Woolworths Group, Sonder's largest Enterprise customer.Achievements: * 100% CSAT from customers (July 2022 VOC survey). * Managed the implementation of psych, trauma and critical incident support for Woolworths (first Sonder customer to be provided with this expanded product offering).* Managed Sonder’s first international expansions - Woolworths NZ and Woolworths Asia (China, Hong Kong, Bangladesh, Thailand, Macau, South Korea). * Activation of 45,000 Woolworths team members in two years.* Secured Sonder's nomination for Woolworths Best Project Award - Technology and Woolworths Best Technology Solution - Partner Award (2021). * Managed Sonder’s sponsorship of the Woolies Wheels charity event (2021-2023) including participation as a ride leader. * Awarded Sonder Respect Award (2021).* Runner-up for Sonder Customer Obsessed Award (2022).* Chair of the Sonder Reconciliation Action Plan Working Group.

Stockland is a diversified property development company listed on the ASX. I was one of six lawyers in the Stockland Group Legal - Communities team. I provided advice on all matters affecting the Residential part of the Communities BU including residential development, business development and capital transactions, marketing, sales, sustainability, customer relations and media relations.Achievements:* Awarded Stockland CARE Award for Excellence for work undertaken to establish the Stockland CARE Foundation (2015).* Established and led a stream of work to empower the Stockland Marketing team to produce appropriate marketing collateral and run competitions and promotions with minimal input from Group Legal.* Chair of the Precedents Working Group which implemented a framework for precedent creation, storage and use. * Member of the Stockland Gender Equity Employee Advocacy Group.

Boyd House & Partners is a boutique legal practice based in the Sydney CBD. I was one of four lawyers at the firm. Whilst the bulk of the firm's practice was insurance law and commercial litigation, I managed the transactional work at the firm (advising on property transactions, general commercial transactions, estate matters, and commercial disputes). During my time at the firm, I developed and implemented a strategy that transformed the firm’s transactional work into an established and successful practice area.

SCU is a regional university with campus locations across northern NSW and southern QLD. As part of the SCU Marketing Team, my primary responsibility was managing SCU facilities in Byron Bay. I also managed and implemented sponsorship activities at events across SCU's feeder region.