Peter Msongo Email & Phone Number

Wilayat Ad Duqm, Al Wusta Governorate, Oman

1.Maintaining effective communication on all daily room reservations made in order to provide efficient service delivery.2.Managing no-show and cancellation reports on daily basis whilst charging no-show and cancellations as per the hotel policy.3.Maintaining and showing a complete product knowledge of the property.4.Maintaining best practice on Rate structure by applying rate management during reservation process.5.Complying with hotel policies on billings, routings, A/R and PM accounts. 6.Managing the OXI for Inventory by making sure accurate number of rooms are sold from the daily availability/room inventory together with correct room rates.7.Monitoring competitors for daily occupancy and room rates and recommended changes based on the findings. 8.Verifying room rates to make sure are matching rate codes and market segments.9.Managing online booking extranet systems in order to verify new reservations made daily and make sure all reservations details are updated accurately in PMS.10.Analyzing all individuals, corporate clients,and travel agents booking requirements, providing recommendation whilst confirming their reservations.11.Coordinating fully with Sales Department and Front Office in order to manage all communication for individuals reservations and group bookings.12.Maintaining reports and file system accurately as per the Crowne Plaza IHG Standards.13.Managing the Team Planner System by updating the History and Forecast data on daily and weekly basis.14.Coordinating with reservation manager on daily group bookings by receiving and entering available rooming list, to ensure all blocks in PMS are picked up.15.Preparing daily morning briefing slides on daily basis.16.Preparing,read and analyzing the daily Revenue Pick up Report.17.Tackle situations and resolve problems in absence of department seniors.17.Acting as a role model within the organization,promote and maintain a good public relations.

Dar Es Salaam, Tanzania

Dar Es Salaam, Tanzania

. Maintained effective communication on all daily room reservations made in order to provide efficient service delivery..Assisted all guests with their plans and booking aspects of their vacation or stay with Johari Rotana,either in person by telephones,through onlines or by combination of the above inorder to meet our Rotana Guests expectations..Checked online system(OTA)to find new reservations made daily and entered reservations details in PMS accurately..Informed guests of the existing promotions,upcoming local events and festivals during their visits..Analyzed all guests and travel agents booking requirements,provide recommendation whilst confirmined their reservations..Coordinated with Sales Department and Front Office in order to manage all communication for individuals and group bookings..Ensured rates and billing instructions are updated in Opera PMS so as to avoid rebates and refunds..Maintained reports and file system accurately as per Rotana Standards..Provided fully support to Director of Revenue in order to maximize hotel revenue..Handling of VIP's,day to day special guests request and traces in order to meet guests expectations..Coordinated with housekeeping and other departments to make guests stays more comfortable..Informed guests of special rates available to reduce prices of their rooms..Worked with online engines to fill empty rooms that led to an increase in number of room nights and revenue..Maintained and showed a complete product knowledge of the property..ldentified sales opportunies through recommendations of available services of the hotel to guest and customers in order to maximize revenue..Collaborated with supervisor in daily group reservations duties e.g entering available groups details in the PMS..Prepare and generate daily Revenue Reservations Reports and forward them to the Director of Revenue as per Rotana Standards.. Completed tasks as per the daily reservations checklist.

Dar Es Salaam, Dar Es Salaam, Tanzania

.Attending all guests with check in and check out activities in order to meet their expectations and making sure they have a good experience of the hotel..Welcoming guests to the hotel upon check-in and recommend additional services or amenities after finding out about travel plans..lnformed guest about payment methods and verifying their credit cards data..Respond to guest complaints and concerns about the condition of the room by communicating with housekeeping or reassigning new room to the guest..Operate a computer reservation system and update information as rooms are assigned, reserved, and vacated..Coordinated with housekeeping and other departments to make guests’ stays more comfortable..Run PMS system for the night Auditing ready for new business day, prepare differents reports for managers and Departments..To check all receipts for the day, billing instructions as well as rates if are correct in the system..To work in a corraborative way with night manager or duty manager to ensure the safety of the Hotel and it's Guests..Informed guests about existing Hotel Promotions, upcoming local events and festivals during their visits..To maintain and show a complete product knowledge of the property..Always acting as a role model within the organization, promote and maintain good public relations in order to maximize business.

Dar Es Salaam, Dar Es Salaam, Tanzania

.To make sure all staff are well panctual at work..To conduct and lead daily breafing with Staff members..To make sure all daily orders are taken care of from the store to the shop..To monitor shop displays for the customers that are in good place and clean..To monitor staffs daily work performances and provide feedback to the company owners as well as to each and every staff member..To maintain a good relationship between customers and the company..To maintain good environment of business to the customers by providing customer care education to the staff..To prepare and generate sales monthly report as per the company standards..To ensure safety procedures are applied and followed by Staff members..To help company owners with process of recruitment for new team members in the company by conducting interviews with candidates.

Dar Es Salaam, Dar Es Salaam, Tanzania

.Attending all guests with check in and check out activities in order to meet their expectations and making sure they have a good experience of the hotel..lnformed guest about payment methods and verifying their credit cards data..Respond to guest complaints and concerns about the condition of the room by communicating with housekeeping or reassigning rooms to the guest..Verified that each guest was satisfied with room conditions and service at check-out and took immediate action if things weren’t right and lowering official customer complaints by 40 percent..Coordinated with housekeeping and other departments to make guests stays more pleasurable..To Maintaining Effective communication on all daily room reservation made in order to provide efficient service delivery..To assist all guests with their plans and booking aspects of their vacation or stay with Kebby's Hotel, either in person by telephones, through onlines or by combination of the above mentioned inorder to meet Guests expectations..Informed guests of special rates available to reduce the price of their rooms..Worked with online websites to fill empty rooms, which led to an increase in profits of 12 percent..To maintain and show a complete product knowledge of the property..Always acting as a role model within the organization, promote and maintain good public relations in order to maximize business.

Dar Es Salaam, Dar Es Salaam, Tanzania

.To Maintaining Effective communication on all daily room reservation made in order to provide efficient service delivery..To assist all guests with their plans and booking aspects of their vacation or stay with Movenpick Hotel, either in person by telephones, through onlines or by combination of the above mentioned inorder to meet their expectations..Operated the front desk to help guests find hotels, museums and other attractions in the surrounding area..Made special arrangements for guests with handicaps and disabilities..Informed guests of special rates available to reduce the price of their rooms..Helped guests to extend or shorten their stays..Checked the online system to find new reservations made daily and entered those reservations details in the computer system..Informed guests about the existing Hotel Promotions, upcoming local events and festivals during their visits..Prepare and generate Local purchasing order(LPO) for companies with credit facilities..To maintain and show a complete product knowledge of the property..Always acting as a role model within the organization, promote and maintain good public relations in order to maximize business.

.To Maintaining Effective communication skills on all daily room reservation made in order to provide efficient service delivery..To assist all guests with their plans and booking aspects of their vacation or stay with Harbour View Suite Hotel, either in person by telephones, through onlines or by combination of the above mentioned inorder to meet their expectations..Checked the online system to find new reservations made daily and entered those reservations in the computer system..Informed guests about existing Hotel Promotions, upcoming local events and festivals during their visits..Prepare and generate Local purchasing order(LPO) for companies with credit facilities..Refunded guests and/or worked with other departments to make guests feel happier during their stays..Helped guests extend or shorten their stays..To maintain and show a complete product knowledge of the property..Always acting as a role model within the organization, promote and maintain good public relations in order to maximize business.

Dar Es Salaam, Dar Es Salaam, Tanzania

.To assist all guests with their memorable experience during their stay from check in to their check out, and to assist them with their vacation plans by making sure their booking and other request with the hotel are well taken care of and are in order..Listened to guest questions about things to do in the area and places to dine, and provided recommendations of the top and best spots..Processed payment information for guests when checking in to the hotel room by running credit cards or taking cash payments..Coordinated corraboratively with Front Office Manager large group of reservations and assigned blocks of hotel rooms together for people having weddings etc..Respond to guest complaints and concerns about the condition of rooms by communicating with housekeeping or reassigning new rooms to guests..Assisted guests making reservations over the phone with deciding when to visit and the type of rooms they needed..Checked the online system to find new reservations made daily and entered those reservations in the computer system..Refunded guests and/or worked with other departments to make guests feel happier during their stays..To maintain and show a complete product knowledge of the property..Prepaired list of Guests Pick up from Airport to the hotel with hotel transfer and distribute it to concerned departments Heads..Maintained Switch board/Operator Room with multiple lines phone calls system as per the Hotel standards. .Always acting as a role model within the organization, promote and maintain good public relations in order to maximize business.