UNDERSTANDING CUSTOMER CONCERNSFocuses efforts on discovering and meeting the stated or unstated needs and expectations of clients. COMMUNICATING WITHIN AND OUTSIDE THE COMPANYExpresses ideas effectively; appropriately adapts message, style and tone to accommodate the audience; listens actively to others. educate others to effectively respond to customer complaintsINVESTIGATING PROBLEMS AND DECISION MAKINGUses sound judgment to make good decisions based on information gathered and analysed; considers all pertinent facts and alternatives before deciding on the most appropriate action. INITIATIVE AND RELATIONSHIP BUILDINGIdentifies what needs to be done and accomplishes it proactively. Deals effectively with a variety of people and situations. Builds and maintains relationships that support and improve personal / team effectiveness; cooperates and works with others across departments to achieve goals; treats others with dignity and respect and maintains a friendly demeanour; values the contributions of others. PUBLIC RELATIONS AND CUSTOMER SERVICEBuilds connections on behalf of the company. Call existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization’s marketing campaigns. Plans and organizes tasks and responsibilities to achieve objectives; sets priorities; allocates and uses resources properly. MONITORING COMPETITORSCharged with examining what others in the industry are doing. Carrying out periodic competitor research to get in-depth knowledge of the financial services industry.

RECEIPTS RECONCILIATION AND VERIFICATION  Confirm amounts remitted by the Employer/member from Finance. Confirm the amounts posted in the system. Compare contributions posted to the receipt amount.CONTRIBUTION SCHEDULES CHECKING AND AUDITING Scrutinize the contribution schedule for months being investigated. Reconcile what is posted in the system against schedules sent by the members. Document and correct the mistakes observed in amounts posted or missing members. Identify members with several accounts that may need to be merged. Investigate any Numerical and bio-data mismatches.

In charge of premium collection,client account reconciliations,planning for events to interact with clients