Startup and Small Business IT servicesWindows, Mac, UNIX/Linux Systems / Network ConsultingVMware implementation, Cloud migration, Data BackupLarge-scale networking, BGP, DNS, domain management, IP routing, SSL, VPNWiFi, LAN/WAN designWireless, fiber Internet connectivityFirewall, Security, IDS, System ManagementUS Government / DoD experience

Managed self-hosted publicly-available SAAS environment (VMware vSphere, Linux, SAN)Designed and implemented full cross-country DR facilitySupported pre-sales efforts and post-sales implementationHosting transitioned to Amazon Web Services (AWS)Implemented office VMware to scale Development, QA/Testing environmentsManaged all corporate IT services in a mixed (Windows/Mac), highly-mobile environmentManaged multiple office moves, emergency connectivity, VoIP migrationsManaged on-site client-hosted implementations

Managed self-hosted publicly-available SAAS infrastructureManaged office Dev/QA environment (>40 servers)Introduced VMware, provided significant capacity and scalability to existing bare-metal installations, production, development and QA/testing environments

Coordinate with customer staff to integrate the Q.Know application into diverse, international customer environments. Determine requirements, document and streamline the installation process.Manage corporate IT/development and QA networks.Introduced VMware, reduced server requirements by more than 70%.

Work closely with customers to evaluate their program requirements (in both a pre- and post-sales role) to ensure they receive the right hardware for the job. Direct several engineers in design, evaluation, testing and prototyping roles.Managed the MIS and ISP groups. Ensured reliable broadband Internet connectivity for TAG and its ISP customer base, as well as reliable service from the multi-site corporate network server farm.

Network design/implementation consultingOn-site and remote support for client network equipmentOn-site installation of new/replacement network hardwareSupported Cisco, CheckPoint, F5, Packeteer and other equipmentProvided sales engineering support

Managed helpdeskInstalled first company firewallProvided field support to clientsConsulted on new customer installations

Network Service Provider Territory Engineer, supporting several Account Managers on accounts that did not have dedicated sales teams assigned to them. Provided pre-sales consulting and architecture design, as well as post-sales support for large clients.

Worked almost every role available at a fast-growing business-oriented ISP. Managed DNS, IP space, client connectivity (frame-relay, SMDS, dedicated circuits, 56Kbit to OC3), client routers/firewalls, backbone/core routers, DSL (client and DSLAM). Customer-facing, provided pre-sales support, post-sales installation and maintenance, and was always driven to do what was necessary to provide an exceptional customer experience.