Peter Mutava Email & Phone Number

Kenya

Customer Satisfaction Ensure timely and accurate processing of customer instructions as per laid down SLAs and documented procedures. Oversee management of Banking hall/queues › Ensure timely resolution of and feedback to customer queries. Quick resolution and escalation of customer complaints. Ensure timely loading and reconciliation of Branch ATMOperational Efficiency Check conformity & completeness of customer documents and communicate non-compliant and incomplete accounts to Business teams. Ensure timely searches on new accounts. Oversee Strict adherence to Branch cash limits, maintain custody of Vault & ATM cash. › Management of Teller differences as per cash policy. Ensure 100% adherence to technical guidelines on all instructions and outward clearing cheques collected & processed by branch. Review Branch Operations through daily checking of general ledgers and reports. Ensure continuous validation of clearing cheques to facilitate submission of clearing file within stipulated time Manage vendors, ensure required permits are in place and supervise service providers Ensure proper maintenance of Bank assets like Gensets, ACs, among others and maintenance of updated fixed asset register. Oversee timely reconciliation and submission of periodic/monthly reconciliations to Head office Minimize the total number of dormant account via a vis total branch accountsFinancial Cross selling of bank products Ensure 100% revenue collection Increase FX income Maintain nil operational lossesAML, Audit, Risk & Compliance Adherence to both internal and external regulatory requirements. Compliance to policies, procedures, and statutory requirements by ensuring 100% implementation and compliance with operational policies and procedures AML/CFT Policies. Confirm that corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms are undertaken within the agreed period.

Mombasa, Kenya

• Maintain high and unparalleled customer service standards at the branch through Ensuring timely and accurate processing of customer instructions as per laid down SLAs and documented procedures. • Manage operational risk at branch including; check conformity & completeness of customer documents and communicate non-compliant and incomplete accounts to Business teams. • Oversee strict adherence to Branch cash limits, maintain custody of Vault & ATM cash. • Management of Teller differences as per cash policy. • Ensure adherence to technical guidelines on all instructions and outward clearing cheques collected & processed by branch. • Review Branch Operations through daily checking of general ledgers and reports. • Oversee timely ordering, update, reconciliation and destruction of cheque books, ATM cards and Pin mailers as per documented procedures. • Branch Administration in liaison with customer services manager.• Improve branch audit rating.• Management of customer signatures & mandates for new and existing accounts.

Kenya

• Process cash deposits and withdrawals as per documented procedures.• Receive and process inward clearing cheques as per documented procedures.• Receive, process or forward customer instructions and scanning of client signatures as per documented procedures.• Issue and reconcile bankers’ cheques. • Handle or escalate customer queries in a timely manner.• Contribute to financial growth of the bank through cross-selling/ Introduction of new accounts.• Contribute to Branch Audit rating by consistently performing tasks as per documented procedures.

Kenya

Maintaining stock levels as per the guest levels, preparation of purchase orders, stock receiving and storage, verification and record keeping of stocks, participating in the stock take and performing duties in the food and beverage department

Master'S Degree, Business Administration And Management, General

Activities and Societies: charity work

Bachelor Of Commerce - Bcom, Finance, 2 Class Upper Division.

Activities and Societies: Reading motivational and inspirational books, making friends, listening to gospel music, Exchanging ideas.