• Administration of all reservations, cancellations and no-shows.• Deal with all enquiries in a professional manner, in person on the telephone and email.• Keep up to date with current promotions and hotel pricing.• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.• Report any maintenance issues immediately to maintenance manager.• Provide reports as required for housekeepers and management.• Assist in keeping the hotel reception clean and tidy at all times.• Responsible for evacuation, in case of emergencies.• Maintain personal knowledge by completing in-house trainings.• Always adhering to all company policies.• Deliver excellent customer service at all times.