Peter Ndiritu Email and Phone Number

Assisted in the preparation of simple meals following standard operating procedures.Set up the service area before operations for efficient workflow.Served customers with correct portions and accurate charges.Monitored meal provision to prevent shortages and minimize wastage.Ensured cleanliness and sanitization of cafeteria equipment and mise-en-place.

Undertaking front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.Dealing with guest requests to ensure a comfortable and pleasant stay.Assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as… Show more Undertaking front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.Dealing with guest requests to ensure a comfortable and pleasant stay.Assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.Responsible for accurate and efficient accounts and guest billing processes.Assisting in keeping the hotel reception area clean and tidy at all times.Undertaking general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.Administering all routes of reservations to ensure that room bookings are made and recorded accurately.Ensuring that all reservations and cancellations are processed efficiently.Keeping up to date with room prices and special offers to provide accurate information.Reporting any maintenance, breakage or cleanliness problems to the relevant manager.Administering the general petty cash system and float in an accurate manner.Undertaking all training as required (e.g, first aid, health and safety, customer service).Adhering to all fire safety test procedures and to assist in the evacuation process in the event of fire.Undertaking any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required Show less

Offering assistance to the Front Office Manager.Booking flights for departures and ensuring a good pick up system is conducted smoothly by the Unit's drivers.Conducting of guest check-ins and check outs in an orderly and constructive manner leaving no room for error.Orienting guests on the activities and operations in the establishment.Scheduling of guest arrivals in accordance to their preferences and ensuring a warm feeling of comfort during their… Show more Offering assistance to the Front Office Manager.Booking flights for departures and ensuring a good pick up system is conducted smoothly by the Unit's drivers.Conducting of guest check-ins and check outs in an orderly and constructive manner leaving no room for error.Orienting guests on the activities and operations in the establishment.Scheduling of guest arrivals in accordance to their preferences and ensuring a warm feeling of comfort during their stay.Collection of daily cash sales of the establishment and handing them over to the Unit Accountant.Running of night audits and reconciliation of guest bills.Passing on of guest information to the relevant department and giving the necessary feedback in accord to the establishment's core values. Show less