Peter Necastro Email & Phone Number

Cleveland, Oh, Us

Avon, Ohio, Us

Gurnee, Il, Us

Cleveland, Ohio, Us

Assisted in overseeing the sales functions of the Sonesta ES Suites-Cleveland Airport, Sonesta ES Suites-Dublin, OH , Sonesta ES Suites-Memphis, TN , Sonesta Simply Suites-Knoxville, TN and the Sonesta Simply Suites-Southfield, MI. Provided assistance by speaking with clients on the property's behalf, following up on major leads, training and assisting the on-site staff on securing local negotiated accounts, as well as providing on-the-ground support to search for new business when needed. Worked closely with General Managers and sales support teams on ensuring great service and implementing the correct rate strategies to optimize occupancy and achieve RevPAR goals.

Newton, Massachusetts, Us

• Manage the sales function for the 104 room Sonesta ES Suites- Westlake and the 151 room Sonesta ES Suites- Cleveland Airport serving as the Dual Director of Sales and "Social Media Champion".• Responsibilities include: Coordinating with Revenue Management to set Local Negotiated Rates and seasonal/special event pricing; booking and coordinating group blocks; issuing contracts; maintaining strong relationships with Special Corporate accounts; overseeing and maintaining the property's social media presence and prospecting and booking both group and transient business.• Work closely with revenue management and clients to ensure the most mutually beneficial business relationship

Myrtle Beach, South Carolina, Us

· Managed the 25-30 employees that make up the Front Office for the 534 room Breakers Resort, overseeing Front Desk, Bellmen, Shuttle, Pool Attendants and Valet services. · Set and manage schedules to give proper coverage while adhering to operating budgets.· Trained and guided team members to maintain high productivity and deliver peak customer service by rewarding strong performance and instituting coaching and counselling sessions for underperformers. · Led the transition to the new Registration building · Raised Guest Satisfaction Scores by an average of 5% year-over-year while undergoing a major construction project on the property.

• Managed the sales function for the 94 room Courtyard by Marriott located on the Pittsburgh/Homestead Waterfront, serving as the Director of Sales and Event Coordinator.• Responsibilities included: Setting Local Negotiated Rates and seasonal/special event pricing; booking and coordinating meetings/events; issuing contracts; maintaining strong relationships with Special Corporate accounts; and prospecting and booking both group and transient business.• Hotel showed positive market share for all but 4 weeks of my two years on the property. • Served as the head of the Team Building Committee• On an interim basis and while still carrying out all Sales responsibilities, I served as the Assistant General Manager from mid-2016 until early-2017. • Responsibilities included: Overseeing day-to-day operations for Front Desk, Bistro and Housekeeping; conducting a weekly inventory of all linen, market items and bar supplies; placing orders for all food and guest amenities; enrolling all employees in company health-benefit programs; posting the weekly schedule for all departments; submitting payroll on a bi-weekly basis; and processing new-hire paperwork.

Helped in the opening of the restaurant and continued on as a server throughout the course of the summer.

Us

Booking and Canceling Reservations, Handling Customer Complaints, Limo Service, Concierge work, Providing Customer Satisfaction, Maintaining Calm, Friendly Demeanor, etc.

Taking and Filling of Food and Beverage Orders and Providing Light Entertainment for Guests, Maintaining the French/Belgian Bistro Atmosphere of the Restaurant and Properly Maintaining the Bar, Kitchen and Service Areas.

Bachelor Of Arts (B.A.), Hospitality Management

Education record