Community Compliance Officer
Christchurch, New Zealand
• Built and maintained strong relationships with taxpayers and accountants through education, negotiation, and support to achieve desired outcomes.• Managed multiple case types simultaneously, ensuring positive results within service-level agreements (SLAs).• Provided education on record-keeping requirements, online services, tax return filing, and eligible expense claims.• Promoted self-service options and products, achieving positive outcomes through education and guidance.• Resolved 100% of issues escalated by Members of Parliament, explaining tax policies and decisions to their constituents.• Represented Inland Revenue in person, assisting customers with tax issues at front-of-house, in their homes, businesses, as well as tax offices.• Empowered customers to complete online and paper tax returns, using digital tools and services effectively.• Delivered seminars to educate taxpayers on their obligations, emphasizing the importance of compliance and providing guidance on how to meet requirements.• Analyzed records and business activities, offering tailored feedback and education on issues not aligned with tax policies.• Discovered over £20,000 NZD in unpaid taxes, negotiated repayment arrangements, and set up payment plans.• Liaised with legal and investigation specialists, as well as external accountants, taxpayers, and other stakeholders, to resolve tax matters.• Explained tax policies, decisions, and required actions, negotiating timelines for return filings, payments, and other obligations.
