- Created Build or Materials for new customer projects. Provided hardware and software details. Reached out to vendors for quotes and pricing- Maintained customer licenses and subscriptions for Microsoft, RHEL, Adobe, Veeam, and VMware. Licenses assigned to me for hosted system- Storage Array configuration for iSCSI and Fiber connections. Storage Arrays that I have worked with are NEC, Dell, and Pure Storage- Assist Field Engineers on production system issues. Provide them with L2/L3 support- Configured and managed VMware Horizon VDI environments for multiple customers. Helped reduced the cost of hardware and provided the customer better performance with our software application- Backup VMs and physical servers using Veeam Backup and Replication. Provided support to live projects for Veeam issues- Installation and configuration of Dell EMC storage equipment and software primary storage and backups. PowerStore, Data Domain, and PowerProtect Data Manager

Assist with Solution Engineers and Pricing Team with hardware details for customer projects. Helped to identify cost savings and proper hardware specs required for our systemsShip and receive customer equipment for MBIS systemsRack and Stack Hardware for customer systems, Configure OS, storage array, backups, and some network configurationIntroduced High Availability to our customer projects. Configured Vmware Environment with HA cluster to minimize downtime for Server outageCabled multiple rack MBIS systems which included fiber, Ethernet, and DAC cablesIntroduced and configured 10GB networking and iSCSI for our customer MBIS systems. Reduced initial cost of hardware by eliminating fiber from solutions (FC cables, switches, HBA cards)Dell LAN network configuration which included port configuration, VLAN configuration, Port channels, VLT configuration

-Answer phone calls from Law Enforcement Agencies for issues with our MBIS systems-Resolve Level 1 customer service tickets assigned to the Support Center-Backup monitoring and management. In charge of fiber tape backups which included swapping tapes for generational backups and monitoring for issues during backups-Resolved hardware issues. If I could not resolve the issue, I would work with the vendor's support to resolve the issue

Diagnose and troubleshoot Computers for hardware and software related issues. Document repairs and close service orders. Contact clients about issues with their computer. Back up data. Replace hardware.

Inventory sensitive items and other equipment essential for mission readinessAssist the supply NCO in preparation for field exercises and battle assembliesInstall and troubleshoot communications equipment for training exercisesWarrior Leadership Course Completed

Operate with a team to complete inventoryProvide an accurate count of inventory for retail storesCount high traffic areas to speed up inventory process

Operated and maintained vehicles: HMMWV, 5-Ton dump truck, HETT, RG-31Conducted over 60 combat missions consisting of route clearance, convoy security, and hauling vital equipment to bases in IraqDeployed to Iraq from 2005-2006Army Commendation MedalGood Conduct Medal

Customer service for electronics dept.Handle heavy merchandise for customers