Peter Neumayer Email & Phone Number

Configure, Maintain, troubleshoot and repair a wide variety of Cisco devices.Manage and implement server farm projectsWork with contractors on new infrastructure installationRequest part through Cisco TAC processUse NGEN processes and procedures to complete maintenance evolutions.

Configure, Maintain, troubleshoot and repair a wide variety of Cisco devices.Manage and implement server farm projectsWork with contractors on new infrastructure installationRequest part through Cisco TAC process Use NMCI processes and procedures to complete maintenance evolutions.

Excelled in a wide range of technical responsibilities, includingHardwareSuccessfully recovered Data and Applications from failed systems.Developed and managed Disaster recovery configuration and software update programs.Repaired Network PrintersPC and Laptop repair.WirelessConfigured and distributed Company Blackberry devices.Established a good working relationship with Liaisons from ATT and Verizon to create, consolidate, and modify wireless accounts.Streamlined Air card loaning policy.Provided personal support to corporate executives.AltirisIncreased corporate-wide Microsoft patch compliance using Altiris helping to eliminate most security vulnerabilities.Installed and presented working Altiris PXE server with company standard images decreasing turnaround time for new PC builds.Implemented Altiris Asset Management Solutions Created data collection mechanism using SQL queries to automate tasks and reporting.Customer SupportDiligently resolved issues to decrease downtime.Assisted with solutions to problems: provided word-by-word walk trough via telephone calls to resolve, software applications and network connectivity.Provided guidance to users.Excelled in call handling procedures, resulting in excellent quality scores. Provided documentation on each call using company database (HP Service Desk) in order to facilitate a smooth knowledge to subsequent technician.Became go-to-guy for solving company-wide problems.Successfully healed broken programs and turned them over on three occasions.Goes above and beyond - received a Corporate Chairman Recognition Cash Award for dedication and hard work in planning and implementing Altiris Asset Management project.A team player - awarded the Company Star for improving Quality of Life as division representative to morale committee.

Supported a very large and diverse user base, of personal computers including laptops/ notebooks.Diligently resolved issues to decrease downtime of end user PC.Assisted with solutions to problems: provided word-by-word walk trough via telephone calls to resolve, software applications and network connectivity. Provided guidance to end users.Excelled in call handling procedures, resulting in excellent quality scores. Provided documentation on each call using company database in order to facilitate a smooth knowledge to subsequent technician.

Just out of High School, Supervised the work of five shift personnel.Assisted in recruiting, interviewing and occasionally firing employees.Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.Responsible for cash control and inventory management.Provided continuous analysis of sales and labor statistics.Took corrective action to meet or achieve daily or weekly margin and sales growth targets.