• Knowledgeable about Way4 Modules like -Issuing, Advanced Application, Transaction Processing, Daily Procedures ,Products, Tariff Management ,Service Packages, Accounting schemes, Access management,Health Monitoring and Scheduler• Trouble shooting and incident management for the card system and different integrations • Handling the Level2 support for the Way4 products• Handling the Level 2 support for the surrounding integrations to CMS • Trouble… Show more • Knowledgeable about Way4 Modules like -Issuing, Advanced Application, Transaction Processing, Daily Procedures ,Products, Tariff Management ,Service Packages, Accounting schemes, Access management,Health Monitoring and Scheduler• Trouble shooting and incident management for the card system and different integrations • Handling the Level2 support for the Way4 products• Handling the Level 2 support for the surrounding integrations to CMS • Trouble shooting and coordinating with Product development team • Server monitoring and deployment of fix on Unix and Windows Servers • Functional testing • Support and Users training. Show less

• Configuration of new Products in Card Management Systems, Switch and Mobile Banking System as requested by the business.• Provide day-to-day operational support for POS, ATMs and Card operation Systems including network, hardware and software.• Install, configure, upgrade and troubleshoot ATM components • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve… Show more • Configuration of new Products in Card Management Systems, Switch and Mobile Banking System as requested by the business.• Provide day-to-day operational support for POS, ATMs and Card operation Systems including network, hardware and software.• Install, configure, upgrade and troubleshoot ATM components • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness• Perform weekly performance reporting to support capacity planning (System support).• Provide technical support to Card Operations, ATM projects and new products.• Provide support of all ATM channels, monitoring, capacity management, timely update of applications and interfaces• Ensure uptime of All Mobile, ATM interfaces and POS as per Business requirement of 99.6%.• Support HSM issues and any other key related issue that may arise – key exchange between other hosts.• System Parameterization on different Products and Services and Limits.• ATMs, Merchants and Agency Banking terminals setup in the various systems.• Systems Requirements Specification (SRS) document preparation and Scoping as per User Requirements.• User Support on Queries, POS and ATM troubleshooting and configurations. • Involvement in projects for instance; Systems Interfacing and Integration between the Switch and New interfaces.• Creation of Process flow/Manuals for users to ease remote assistance to branches on Card, POS and ATM issues. Show less

• Proactive monitoring of the entire IT infrastructure and applications systems• Resolving faults as per SLAs• Escalation of unresolved tickets to NOC engineers and the SMEs as perthe Incident Management Procedures• Applying software and hardware monitoring tools to detect and actionfaults and warnings.• Logging tickets in the ticketing system, taking ownership and followingup to closure• Producing daily/shift reports as per shift responsibility

• Responsible for the recruitment of Agents and delivering outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing. • Resolving account service issues and respond to client inquires promptly and effectively.• Adhering to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank… Show more • Responsible for the recruitment of Agents and delivering outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing. • Resolving account service issues and respond to client inquires promptly and effectively.• Adhering to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.• Driving efforts in the branch to identify and implement a positive overall client experience.• Responsible for deepening client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions.• Proactively educating clients on utilizing available access channels (i.e. Agencies ATM, Online and Telephone Banking).• Continuously learning new and existing products through sales aids (features, benefits, fees, etc.) Show less

User supportRepair and Setup of Computers