Operations Support Specialist – Quoter for Sales OperationsGenerated quotes ranging from $1000 up to $2 million+ strategic contracts to help reach quarterly goals. Worked closely with Sales Management to prioritize urgent sales requests to meet customer requirements and obtain customer satisfaction. Assisted in training new hires and answering questions in addition to reviewing new hire work, and coaching if appropriate. Operations Support Specialist – Data ManagementResponsible for insuring data integrity within CRM: updating data provided by quoters, booking, and closing quarterly sales opportunities in CRM. Worked closely with supervisor to manage sales priority list to complete escalated quotes in a timely manner to avoid CSAT issues. Created new processes and process documents to efficiently complete tasks with 100% accuracy. Trained new hires on Data Management Process within three months of employment.

Guest Services Team LeadCo-managed a team of 15+ individuals. Motivated team with strong leadership and use of superior customer service knowledge. Tripled Red Card (Credit card application) sales for store which resulted in an increase in rank in the district. Consistently averaged 15 Red Card applications a day to help raise store’s rank. Trained and coached all new hires.Softlines Team Lead – RetailManaged a team of 7+ individuals. Came into ineffectual department, improved department by setting goals for team members to reach. Within 4 months of employment, turned around department and was able to increase sales by implementing strategic marketing & display strategies to create an appealing sales floor.

Shift LeaderCo-managed a team of 5+ individuals. Developed a strong sense of comradely amongst team by motivating employees through use of superior customer service to provide a fast, fun, and friendly environment. Interviewed and trained new employees.