Peter Nilsson Email & Phone Number

Kirkland, WA, US

Redmond, Washington, US

Primarily responsible for managing 24x7x365 full stack contact center operations & infrastructure services (including 3rd party SaaS solutions, monitoring, network, capacity, IT service management, tooling, and automation). Integration development responsibilities (e.g. managing software development teams) building DevOps capabilities into our solutions.

Redmond, Washington, US

Currently leading a global team that maintains the operational integrity of the technologies and services we provide to our internal and external contact center customers. This global team keeps hardware and software functioning with minimal interruption all while leveraging monitoring applications to track performance. When outages occur or are imminent.

Redmond, Washington, US

Manages a high-performing and visible global team in NA, EMEA, APGC, and Japan that handles all daily operational functions and manages telecom projects and deployments for Microsoft's contact center ecosystem. This team works 7/24/365 in a "follow the sun" model and specializes in operational support for multiple support channels (leveraging Telecom.

Seattle, WA, US

As a Point B consultant, my role is to provide project leadership services across a wide range of industries -- including technology companies, retailers, hospitals, manufacturers, government agencies, banking and financial institutions, health insurers, software developers, distributors, universities, foundations, property developers and media firms. For.

Skärholmen, Stockholm, SE

As head of Tilgin’s Professional Services business unit reporting to the CEO, responsibilities included building all consulting services and product support offerings globally. Overall accountability included development, sales, and delivery of the entire service portfolio, including pre-sales and post-sales support services.

Cofounder of Stinson Partners in 2008 and built a firm that focused on an approach combining an inventive, fast paced, entrepreneurial mindedness with an overlay of corporate business analysis and strategic purpose. Our combined experience provided the unique ability to focus on reconstructing and revitalizing companies in a style that bridges Silicon.

Skärholmen, Stockholm, SE

I was employee number three for Tilgin (formerly i3 micro technology) in the United States and was in charge of the entire development of the Systems Engineering and sales support function. In addition, much of my time was spent replicating a US based technology lab supporting VoIP and IP-TV trials across North and South America. As principal consultant in.

Maitland, Florida, US

Recruited by the founder of a small-cap asset management firm to head up this boutique Investor Relations (IR) program services deliverable group. Designed, developed and implemented a repeatable, professional investor relations services strategy. Developed expertise in working with small and micro cap companies IR logistics and working valuation models to.

US

Supported an organization that focused on pre-sales and post-sales responsibilities spanning all phases of the sales and network design cycles. I was also a key technical liaison working interoperability issues between large accounts and the core Sentito engineering group.This job required the repositioning of clients’ market and technical focus. This was.

Recruited by former BellSouth executives, and working with the venture capital firm Kleiner Perkins Caufield & Byers, my role was to manage a part of the nationwide build-out of a new next-generation voice (VoIP) network. The collapse of the internet bubble doomed this venture.

Dallas, TX, US

Excelled in all aspects of working with a traditional telecommunications company on their new product initiatives. Spent a majority of time on project and program management responsibilities included design, development, engineering, network planning, risk mitigation and implementation of new services on AT&T/BellSouth’s Advanced Intelligent Network (AIN).

Mba, Telecommunications Management & Economics

Ba, Economics

Master'S Certificate, Project Management