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I have spent a great amount of time developing leadership experience with product and service development projects in the telecommunications, high-tech, and financial services industries. This was achieved through working with several high-tech companies implementing their product development, systems engineering, and professional services processes or organizations. My passion often includes representing a company's vision within customer accounts by discussing enabling technologies, developing business plans, formulating technical solutions, and establishing or growing their professional services (i.e. consulting) portfolio. At the end of the day, what keeps me going is being given the opportunity to develop problem-solving strategies for getting to client issues quickly and accelerating the client's projects by combining industry-specific expertise, technical know-how, and a pragmatism that stems from significant implementation experience. I have been fortunate enough to develop this leadership experience with product and service development projects across a number of different industries.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
- Company phone:
- 0124 415 8000
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Principal Engineering LeaderMicrosoftKirkland, Wa, Us
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Principal Engineering ManagerMicrosoft Jun 2018 - PresentRedmond, Washington, UsPrimarily responsible for managing 24x7x365 full stack contact center operations & infrastructure services (including 3rd party SaaS solutions, monitoring, network, capacity, IT service management, tooling, and automation). Integration development responsibilities (e.g. managing software development teams) building DevOps capabilities into our solutions, supporting design, delivery, and operations across 80+ contact center sites (leveraging Azure AppInsights and other Service Health telemetry technologies).
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Principal It Service Ops Mgr - Global LeadMicrosoft Nov 2016 - Jun 2018Redmond, Washington, UsCurrently leading a global team that maintains the operational integrity of the technologies and services we provide to our internal and external contact center customers. This global team keeps hardware and software functioning with minimal interruption all while leveraging monitoring applications to track performance. When outages occur or are imminent, the team promptly responds to support the needs of the business users for Microsoft's various product groups including XBOX, Windows, O365, Surface, and many other lines of business.
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Senior Group Manager - It OperationsMicrosoft Jun 2015 - Nov 2016Redmond, Washington, UsManages a high-performing and visible global team in NA, EMEA, APGC, and Japan that handles all daily operational functions and manages telecom projects and deployments for Microsoft's contact center ecosystem. This team works 7/24/365 in a "follow the sun" model and specializes in operational support for multiple support channels (leveraging Telecom, Skype, Agent Chat, Click-to-Call technologies, etc.).
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Management Consultant - Senior AssociatePoint B Feb 2006 - Jun 2015Seattle, Wa, UsAs a Point B consultant, my role is to provide project leadership services across a wide range of industries -- including technology companies, retailers, hospitals, manufacturers, government agencies, banking and financial institutions, health insurers, software developers, distributors, universities, foundations, property developers and media firms. For all of their diversity, our clients share a common goal that is Point B's specialty and sole focus: realizing their project's fullest potential to get business results and deliver a high return on investment.I took an extended leave of absence (LOA) to explore opportunities in Sweden from 2009 - 2011 and returned to Point B upon my repatriation to Seattle in 2011. -
Vp And Head Of Professional ServicesTilgin Ab Nov 2010 - Jun 2011Skärholmen, Stockholm, SeAs head of Tilgin’s Professional Services business unit reporting to the CEO, responsibilities included building all consulting services and product support offerings globally. Overall accountability included development, sales, and delivery of the entire service portfolio, including pre-sales and post-sales support services. -
PartnerStinson Partners Ab May 2008 - Nov 2010Cofounder of Stinson Partners in 2008 and built a firm that focused on an approach combining an inventive, fast paced, entrepreneurial mindedness with an overlay of corporate business analysis and strategic purpose. Our combined experience provided the unique ability to focus on reconstructing and revitalizing companies in a style that bridges Silicon Valley culture with that of the Nordics. By focusing on a proven methodology developed by Stinson Partners, the goal of turning companies around would be accomplished through a disciplined approach of analyzing three core components: strategic objectives, operational processes and economics, and company culture.
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Solutions Architect & Principal ConsultantTilgin Ab May 2004 - Jul 2009Skärholmen, Stockholm, SeI was employee number three for Tilgin (formerly i3 micro technology) in the United States and was in charge of the entire development of the Systems Engineering and sales support function. In addition, much of my time was spent replicating a US based technology lab supporting VoIP and IP-TV trials across North and South America. As principal consultant in the US market (from 2006 - 2009), I worked with Tilgin's customers on ensuring seamless integration with their existing ecosystem.
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Director - Client ServicesRedchip Companies Aug 2003 - May 2004Maitland, Florida, UsRecruited by the founder of a small-cap asset management firm to head up this boutique Investor Relations (IR) program services deliverable group. Designed, developed and implemented a repeatable, professional investor relations services strategy. Developed expertise in working with small and micro cap companies IR logistics and working valuation models to determine the correct mix of investor relations solutions. A project focused approach to on-time delivery of services was instrumental to our success. Industries covered include technology, mining, biotech, pharmaceutical, and nanotechnology.In addition, it was important to nurture retail and institutional investor relationships creating a loyal following for RedChip companies by categorizing the investability of each investor profile and marketing differently to each class of investor. Our Business Development responsibilities included building strategic alliances with ancillary IR service providers; boutique IR firms, NIRI, regulatory compliance requirements (SOX, Reg FD, etc.) -
Director - Systems EngineeringCoppercom & Sentito Networks Apr 2001 - Aug 2003UsSupported an organization that focused on pre-sales and post-sales responsibilities spanning all phases of the sales and network design cycles. I was also a key technical liaison working interoperability issues between large accounts and the core Sentito engineering group.This job required the repositioning of clients market and technical focus. This was accomplished by building expertise in TDM, VoIP, VoATM (AAL2), SS7 (ISUP & TCAP), GR-303, PRI, E911, Centrex, CALEA, OSS, Class 4 Tandem, and Class 5 End Office solutions. I often educated clients on integration issues involving VoIP, SIP/SIP-T, MPLS, MGCP, Megaco/H.248, etc. As part of the consulting function, I published a white paper entitled "Steps to Becoming a CLEC" and developed and productized a CLEC professional services portfolio. -
Senior Program ManagerBroadband Office (Bbo) 2000 - 2001Recruited by former BellSouth executives, and working with the venture capital firm Kleiner Perkins Caufield & Byers, my role was to manage a part of the nationwide build-out of a new next-generation voice (VoIP) network. The collapse of the internet bubble doomed this venture.
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Manager - Product DevelopmentBellsouth Telecommunications 1993 - 2000Dallas, Tx, UsExcelled in all aspects of working with a traditional telecommunications company on their new product initiatives. Spent a majority of time on project and program management responsibilities included design, development, engineering, network planning, risk mitigation and implementation of new services on AT&T/BellSouth’s Advanced Intelligent Network (AIN) infrastructure.
Peter Nilsson Skills
Peter Nilsson Education Details
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University Of Miami Herbert Business SchoolTelecommunications Management & Economics -
University Of MiamiEconomics
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The George Washington UniversityProject Management
Frequently Asked Questions about Peter Nilsson
What company does Peter Nilsson work for?
Peter Nilsson works for Microsoft
What is Peter Nilsson's role at the current company?
Peter Nilsson's current role is Principal Engineering Leader.
What is Peter Nilsson's email address?
Peter Nilsson's email address is pn****@****ive.com
What is Peter Nilsson's direct phone number?
Peter Nilsson's direct phone number is 142524*****
What schools did Peter Nilsson attend?
Peter Nilsson attended University Of Miami Herbert Business School, University Of Miami, The George Washington University.
What are some of Peter Nilsson's interests?
Peter Nilsson has interest in Uddannelse.
What skills is Peter Nilsson known for?
Peter Nilsson has skills like Telecommunications, Voip, Start Ups, Product Management, Business Strategy, Customer Relations, Program Management, Product Development, Management Consulting, Mergers, Customer Service, Product Marketing.
Who are Peter Nilsson's colleagues?
Peter Nilsson's colleagues are Zachary C., Kusnadi Saputra, Blake Maples, Sun Shine, Val Shorten (Intl Vendor), Khadeeja Shines, Rafael Denis.
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