Peter Njenga Email & Phone Number

Nairobi, Kenya

• Duties assigned:
• Define and monitor data application availability for all CRM and Contact Center systems.
• Implement proactive controls based on machine learning or similar techniques on domain systems.
• Document and update processes and procedures in use for customer systems.
• Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.
• Creating system requirements for support, and testing of new products and systems functionality.

Kenya

• Duties assigned:
• Manage and resolve customer complains.
• Document customer interaction according to standard operating procedures.
• Ensure accurate and timely filing of all presented customer documentation.
• Maintain and improve quality results by adhering to standards and guideline.
• Identify and escalate priority issues and follow up customers concerns.

Uganda

• Duties assigned:
• Operate a 24/7 help desk.
• Daily checks that units are constantly reporting in real time.
• Manage and populate a support ticket system.
• Take ownership of all customer complaints received through email, or telephone and provide first level with an aim to resolving the problems.
• Help clients to customize their user accounts to achieve the desired fleet & fuel reporting / alerting.

Nairobi

• Duties assigned:
• Provide support for the bank’s Card Switch and the devices connected to the Card switch – namely ATM Machines, POS Terminals, Card Factory, Fraud Analyzer System and Agency Banking Devices.
• Ensure the Interfaces between KCB’s Card Switch and Partner Networks – such as Kenswitch, PesaPoint, Rwanda Switch, Postal Corporation of Kenya is always up and if it they down inform the relevant authorities.
• Generate real time online reports to be able to track Card Switch system, ATM and POS Terminals uptime and performance.
• Generate daily reports on prior day performance to send out to different business units.
• Maintain up to date system and user documentation.

Nairobi

• Duties assigned:
• Participating in product campaigns to ensure product information is readily available to customers.
• Deliver set sales targets in assets, SME and Micro Finance products.
• Providing regular sales reports.
• Opening new accounts, taking photos of customers, scanning the forms they fill and entering their details into the banking system.
• Demonstrating to both new and current customers how to use KCB service.

Nairobi

• Duties assigned:
• Maintaining and troubleshooting Computers and other I.T equipment.
• Networking computers.
• Creating user accounts for new students and staff.
• Updating internal website weekly.
• Assisting teachers setup classes for I.T lessons.