Peter O. Email & Phone Number

Cairns

The primary objective is to provide technical leadership and consultation to the business for the development, implementation, monitoring, evaluation and compliance of ITEC Group Australia programmes, data and business system projects, including processes, policies and tools. The position will form part of the company’s core services and will support business intelligence activities to achieve a positive outcome to the bottom line.Key Responsibilities• Be the key contact for specific business system enquiries.• Collaborate with cross-functional team members/system owners to lead system improvement activities.• Provide technical advice and consultation to business system projects officers, including financialmanagement of system implementation, user experience, training development, delivery andcoordination.• Be responsible for process analysis and re-engineering to continuously improve business processes.• Determine and capture business requirements through contemporary methods, such as RequirementsAnalysis and Specifications.• Provide the lead role in user acceptance testing and system remediation.• Coordinate gathering and analysis of user feedback.• Develop and provide system reporting.• Establish and maintain processes to manage data integrity to industry best practice.• Provide leadership in the development and delivery of consultation and training on data analysis.• Consult and collaborate with vendors to review and improve business systems.• Develop and produce business status reports, as directed.• Provide ICT help desk support as required.Administrative tasks• Proactively engage with stakeholders, including agreement partners and service providers, to pursue business system improvement activities.• Research and collect information/data to support business analysis.

Caloundra West, Queensland, Australia

Peter was employed to implement a CRM (MYP) across the Steps Group of companies working closely with the Senior Management Team. He was the central point of contact for all NDIS related matters relating to the CRM. He provided Project Management services across the different service divisions. Peter spearheaded effective change in the way services were deployed and delivered. These changes effectively removed the administrative burden away from client facing front line staff / managers so that they could focus more on service delivery, rather than being consumed by the burden of administrative planning and compliance.Workflows needed to ensure• Automation of updates for NDIS Line Item Data Base• Signed Service Agreements correctly completed• Rostered Services commenced only when the Service Agreement was finalised• During the Rostering process;o Award Interpretation occurred flagging OT, Concurrent Shifts etco Linking rostered shifts to NDIS Line Items• Support Worker/Mental Health Practitioner clear on how to deliver client centric Goals/Services• Notes linked back to the delivery of service• Time Sheets for the delivery of those services were to be auto generated• Auto Invoicing on the completion of each service• Automated claiming

Responsible for the successful coordination and implementation of the chosen Client and Resource Management System (MYP) including project planning, workflow process review, system training, cost management, meeting deadlines, risk management activities, ongoing system management processes, and closing processes.Note: The acquisition of an integrated CRMS (MYP) is a significant initiative for Mosaic. Its successful implementation will be a key step in meeting the demands under NDIS and continuing Mosaic's success into the future.As Project Manager within Mosaic this role is an integral position, actively contributing to the successful operations of Mosaic. This includes responsibility for ensuring the delivery of superior service standards focused on "Quality of Life", highly effective quality systems, demonstrated person-centered outcomes, financial viability of service provision, and compliance with all other relevant legislation and regulations, including the Disability Services Act 1993. The position works in line with the vision and values of Mosaic, keeping Clients' needs at the centre of Mosaics' service delivery.

2 Sabre Crescent, Jandakot

Review work flow / business processes with the view to improving productivity* Review the processes associated with the production of organisational rosters* Develop Reporting structures that allow for "Management by Exception"* Make recommendations on reducing rostering costs while improving service delivery* Establish a cross organisational working Group whose focus is to collaborate and recommend business improvements* Work closely with other Departments; Finance/Payroll, Operations, Executive Team* Mentor the Roster Team* Make recommendations on the Rostering System Business application enhancements

Naval Base - Perth

Core business has for many years, been the delivery of maintenance services to the Department of Defence. Specifically maintenance with a strong reliance on Navy Projects and delivery of Engineering and Maintenance services to the Mining and Resources Sector.* Project Manage the implementation of a CRM (Jim 2) including all change management proceses e.g. communication strategy, staff training, workflow etc* Report on the business development objectives both short and long term and target clients through the preparation of Marketing Proposals, Recommendations and Analysis* Provide regular Financial Reporting and Analysis to the Managing Director on all financial matters and ensuring profitability on all aspects of the organisations business Units and Key Products* Establish the key drivers to increase profitability and implement KPI's for staff* Review the Business Support Function to ensure that the organisation increases efficiency including policy, procedure and process reviews* Manage all aspects of the Administrative Team's performance including uplifting the overall team's efficiency* Manage Payroll including interpretation of Awards / Analysis of Workforce (in house & contractors)* Implement new strategic objectives* Continuously review project spend implement cost cutting measures where necessary

Canning Vale, Perth

Monthly Financial/Performance Reporting* Monthly Financial Reporting* Manage Payroll* Procurement, Importing/Exporting and Logistics of Refractory Material* Manage Accounts Payable / Receivable* Review and implement Information Technology Security (Access Control)* Maintaining Certificates of Currency, Workers Compensation* Organise International Visas / Flights / Accommodation* Implementation of Access Control System* IT First Level Support

Macau

Part of the successful Opening Team responsible for the Training and Development of Staff in the area of Casino Finance/Work Flow/System Operations. Shift Manager responsible for overseeing of both staff (100+) and the junket settlements of Casino Clients including and not limited to the day to day Casino Finance Operations.

Macau

Contributed to the successful opening of President Casino in Macau. Trained all Casino Finance staff in the area of Casino Finance including and not limited to Junket Settlements, Foreign Exchange and day to day financial operations.MacauPart of the successful Opening Team responsible for the Training and Development of Staff in the area of Casino Finance/Work Flow/System Operations. Shift Manager responsible for overseeing of both staff (100+) and the junket settlements of Casino Clients including and not limited to the day to day Casino Finance Operations.

Macau

I was originally employed as a Casino Finance Manager focusing on the Software Testing/Regression Analysis and subsequently promoted to Gaming - Head of Scheduling Operations, where I was responsible for setting up Systems / Process Mapping for the Rostering of over 1,000 staff. In addition to Training & Development of staff and the User Acceptance Testing I also contributed stategy meetings with a focus towards industry standard and local employment laws.

Sydney, Australia

Developed and managed traiing for 110 staff in line with internal and government legislative requirements including OH&S, Equal Employment Opportunity, Ethical Practices, Casino Control Act etcAnalysed training requirements for Casino applications and hardware usage, including technical aspects, conducted workshops and training sessions for staff.Liased with government and associated bodies including Casino Control Authority, Casino Surveillance Authority and Federal and State PoliceMonitored and maintained cash / finance accountability across finance operationsManaged the Software Testing/Regression Analysis & User Acceptance Testing for the Finance Department for both Sydney Harbour Casino and Star City Casino - Sydney