Peter O. Email & Phone Number

Cairns

• The primary objective is to provide technical leadership and consultation to the business for the development, implementation, monitoring, evaluation and compliance of ITEC Group Australia programmes, data and business.
• Be the key contact for specific business system enquiries.
• Collaborate with cross-functional team members/system owners to lead system improvement activities.
• Provide technical advice and consultation to business system projects officers, including financialmanagement of system implementation, user experience, training development, delivery andcoordination.
• Be responsible for process analysis and re-engineering to continuously improve business processes.
• Determine and capture business requirements through contemporary methods, such as RequirementsAnalysis and Specifications.

Caloundra West, Queensland, Australia

• Peter was employed to implement a CRM (MYP) across the Steps Group of companies working closely with the Senior Management Team. He was the central point of contact for all NDIS related matters relating to the CRM. He.
• Automation of updates for NDIS Line Item Data Base
• Signed Service Agreements correctly completed
• Rostered Services commenced only when the Service Agreement was finalised
• During the Rostering process;o Award Interpretation occurred flagging OT, Concurrent Shifts etco Linking rostered shifts to NDIS Line Items
• Support Worker/Mental Health Practitioner clear on how to deliver client centric Goals/Services

Responsible for the successful coordination and implementation of the chosen Client and Resource Management System (MYP) including project planning, workflow process review, system training, cost management, meeting deadlines, risk management activities, ongoing system management processes, and closing processes.Note: The acquisition of an integrated CRMS.

2 Sabre Crescent, Jandakot

Review work flow / business processes with the view to improving productivity* Review the processes associated with the production of organisational rosters* Develop Reporting structures that allow for "Management by Exception"* Make recommendations on reducing rostering costs while improving service delivery* Establish a cross organisational working Group.

Naval Base - Perth

Core business has for many years, been the delivery of maintenance services to the Department of Defence. Specifically maintenance with a strong reliance on Navy Projects and delivery of Engineering and Maintenance services to the Mining and Resources Sector.* Project Manage the implementation of a CRM (Jim 2) including all change management proceses e.g..

Canning Vale, Perth

Monthly Financial/Performance Reporting* Monthly Financial Reporting* Manage Payroll* Procurement, Importing/Exporting and Logistics of Refractory Material* Manage Accounts Payable / Receivable* Review and implement Information Technology Security (Access Control)* Maintaining Certificates of Currency, Workers Compensation* Organise International Visas /.

Macau

Part of the successful Opening Team responsible for the Training and Development of Staff in the area of Casino Finance/Work Flow/System Operations. Shift Manager responsible for overseeing of both staff (100+) and the junket settlements of Casino Clients including and not limited to the day to day Casino Finance Operations.

Macau

Contributed to the successful opening of President Casino in Macau. Trained all Casino Finance staff in the area of Casino Finance including and not limited to Junket Settlements, Foreign Exchange and day to day financial operations.MacauPart of the successful Opening Team responsible for the Training and Development of Staff in the area of Casino.

Macau

I was originally employed as a Casino Finance Manager focusing on the Software Testing/Regression Analysis and subsequently promoted to Gaming - Head of Scheduling Operations, where I was responsible for setting up Systems / Process Mapping for the Rostering of over 1,000 staff. In addition to Training & Development of staff and the User Acceptance Testing.

Sydney, Australia

Developed and managed traiing for 110 staff in line with internal and government legislative requirements including OH&S, Equal Employment Opportunity, Ethical Practices, Casino Control Act etcAnalysed training requirements for Casino applications and hardware usage, including technical aspects, conducted workshops and training sessions for staff.Liased.