Peter Orlando Email & Phone Number

Tarrytown, New York, United States

Started out as a temp in Nov '21 and was brought on as a permanent employee in March '22.Responsible for Credit & Collection activities for as many as 3 companies within the organization.Send e-mails, faxes & make outbound phone calls to insurance companies in order to collect on outstanding claims plus maintain the A/R follow-up system on delinquent customer accounts.Problem solve billing issues as well as research & resolve customer deductions all in an attempt to expediate payments received. Review the mail & process the scanning of checks for the daily bank deposit.Create & distribute to the Mgmt Team a Daily Deposit Report showing monies brought in on a daily, weekly & monthly basis along with A/R Summaries for the company itself plus a few top customers.

Elmsford, New York, United States

Started as a temp in July '19 and was brought on as a permanent employee in Oct '19. Reviewed & processed daily check deposits as needed. Created batches for payments received by check, credit card & EFTs, posting them accordingly to their respective accounts. Reviewed & created various invoices for credits, customer rebates, advertising allowances, etc. as requested. Reviewed & processed customer refund authorizations as needed. Processed corrections such as transaction reversals & payment transfers to the general ledger when necessary. Provided support to the Credit Analysts in researching & resolving billing issues/deductions & payment postings.

Hawthorne, Ny

Processed the Check Deposits & the Direct Deposits on a daily basis. Posted all payments accordingly to the appropriate accounts. Processed & posted CC payments as needed. Reviewed customer accounts & followed up with them in terms of payment of aged invoices. Reviewed & processed Refund Authorizations as needed. Problem solved billing issues as well as investigate & resolved customer deductions. Processed e-invoicing for customers thru the web-based invoicing network, SAP Ariba.

Hawthorne, Ny

Acted as a liaison between our various sales teams & their customers, performing sales support functions such as reviewing sales orders & creating customer billing accounts based on that information, invoicing customers, following up on payment of said invoices, adding new products to our inventory system & updating pricing increases as needed, working with customers on acquiring necessary PO’s required for payment, problem solving billing issues as well as processing bank deposits & posting payments received to the General Ledger. Analyzed monthly expenses from the General Ledger for use by the Controller. Also responsible for gathering & calculating the sales numbers for our various sales teams & transferring that information onto an excel worksheet for the company's bi-weekly management meetings.

New York, Ny

Traveled to various hospitals & health clinics in my assigned territory for the purpose of collecting medical record documentation, reviewing patient medical record files & scanning pertinent requested documents as needed for patients looking to apply for Medicaid benefits. Worked the patient information request lists for disability claims as received from the NYS Dept of Social Svcs & maintained the collection process in order to manage the aging of these requests & to ensure achievement of monthly goals.

Mount Vernon, Ny

Managed Homecare/Self Pay Billing Dept for Durable Medical Equipment supplier. Fielded calls & made calls to customers in order to secure payment and/or resolve billing issues. Positively mediated billing issues when escalated to management level. Responsible for posting payments, both electronically & manually, for some of our major accounts. Oversaw & assisted with weekly billing to ensure timely invoicing.

White Plains, Ny

Assisted Supervisor in managing Visiting Nurse Agency Billing Dept in overseeing production of monthly billing packages to ensure timely invoicing. Utilized customer service skills in order to resolve billing issues and/or acquire payment. Maintained follow-up process on accounts to ensure achievement of monthly goals. Served as Department Trainer, training new department hires as well as new company hires. Recipient of company annual award for “Outstanding Customer Service”

Greenwich, Ct

Managed inventory of Private Insurance/Medicare customer accounts, fielding inbound customer calls concerning reconciliation of billing issues. Made outbound calls to insurance providers concerning the status of aged claims & maintained the letter follow-up system on delinquent customer accounts.

Stamford, Ct

Worked closely with the Sales Representatives in processing their sales of financed equipment. Conducted credit investigations & reviewed potential customers' financials, making recommendations to management concerning approval or rejection of potential customers applications in order to finance equipment. Established approved orders online while ensuring accurate & timely billing. Also reviewed customer applications & financing contracts for accuracy. Investigated & resolved status of unbilled accounts. Oversaw timely filing of Uniform Commercial Code (UCC) forms for the department.

Stamford, Ct

Managed write-off file inventory regarding delinquent customer accounts for Xerox's Internal Bad Debt Department, Collections Services. Contacted delinquent customers in order to either collect payment and/or negotiate a settlement. Updated customer accounts regarding the financial status of customers & the status of collection efforts. Maintained follow-up system on customer accounts in order to ensure achievement of monthly targets. Also achieved Collection Services Millionaires Club status.