Peter E. Email & Phone Number

Toronto, Ontario, Canada

• Responsible for owning the Azure Environment deployment, automation, networking, and securitytechnologies in cloud and hybrid environments• Maintaining and upgrading IT systems and servers following established rules and procedures• Assist the IT Infrastructure and Security Team with infrastructure for security breaches and facilitateinvestigation when violations occur• Disaster Recovery and Business continuity planning including backups, failover, high availabilityinfrastructure, and hybrid public and private cloud• Support automated methodologies for build activities in Infrastructure Operations• PRTG Administration: Configuration and usage improvements, implementing granular Network/Application-level monitoring on Infrastructure Hardware/Applications• Work with the Project Managers on project progress, issues and solutions. Work alongside line Manager toimplement processes improvements and compliance (PCI, CASL, ITIL)• Develop shared knowledge of leveraged tools on the Infrastructure Operations team, eliminating singlepoints of knowledge and dependencies• Domain/SSL tracking and purchasing• External DNS Records administration: TXT records, CNAME, A records updates/tracking• Maintain PCI Compliance/Network security – analyzes server event logs and network device logs;monitor IPS/IDS systems• Proactively support production datacenter, network infrastructure (Firewalls, Switches, Access points, etc.), ensuring prompt identification of issues and managing resolution; achieving 99% SLA of Sites’ & Network infrastructure availability

Toronto, Canada Area

• Provide technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support• Manage network infrastructure across all sites, ensuring the devices are properly configured and tested, while maintaining LAN equipment and services, including firewalls, switches, routers and VPN connectivity• Ensure quality and consistent documentation including, but not limited to, knowledgebase articles to streamline issue resolution, systems documentation, policy and procedures, and other end user training documentation• Prioritize and manage all open requests in the Service Manager incident/problem/change ticket queues in accordance with established SLAs in the Incident Management application• Contribute to the development and maintenance of standards, policies and procedures regarding all IT-relateditems and assist with the implementation and execution of new/upgraded systems and other projects• Conduct equipment and vendor research, and liaise with 3rd party vendors/Service providers to implement new systems and ensure availability of key systems and services• Ensure disaster recovery systems are in place and functioning• Ensure up-to-date inventory of all IT assets• Administration of Email gateway/Anti-Spam solution for Email filtering and Spoof protection• Conduct IT onboarding and end-user training on Company supported devices/platforms

Lagos

● Managed network infrastructure across 100+ sites; ensured the devices were properly managed and monitored on monitoring tools,● Implemented weekly configuration backup of all Network Devices (Switches, Routers) through a custom Linux backup configuration manager, Cisco Prime Infrastructure, while ensuring the ios and software images of all network devices were up to date● Proactively supported production datacenter, network and servers, ensuring prompt identification of issues and managing resolution; achieving 99% SLA of Sites’ & Network infrastructure availability● Coordinated emergency and scheduled maintenance by Providers, Plants Operations and other internal IT Team with notification broadcast to all stakeholders before, during and after the maintenance activities● Improved systems’ efficiency, reliability, and performance through proactive monitoring capacity, and analyzed performance of datacenter, server, application, and network infrastructure; investigated exceptions, recommended enhancements & executed modifications● Executed and participated in IT Infrastructure projects; the Datacenter revamp, cabling infrastructure reorganization, and Datacenter Network restructuring which was successfully achieved and led to the issuance of the ISO 22301 certification to the Company by the International Standards Organization● Supported other teams on NOC 24/7 rotation-duty, on weekends and nights to ensure network uptime and availability; promptly resolving issues logged on Ticketing tools● Observed trends and generated server or network reports at periodic intervals to maintain & enhance quality service.

Lagos, Nigeria

• Installed/rebuilt new and existing servers and configure hardware, services, settings, directories, storage, etc.• Developed and maintained installation and configuration procedures.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Monitored Access Control system, configuring Access Control cards and devices• Managed Time and Attendance system, configuring users’ biometric data on the system• Consistently achieved 98% network/server uptime and efficiency through daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes• Successfully implemented automated daily backup operations while reviewing system and application logs, and verified completion of scheduled jobs and processes• Carried out configuration, deployment and management for all enterprise application servers, databases, network storage, network devices, data backup and security; troubleshooting and resolving hardware and software issues • Liaised with Vendors and Service providers and achieved 98% availability targets; minimizing costs for the Company by 10-20% through efficient negotiation of pricing and fees• Administration of all Company’s Business Solutions (Sales Apps [SFA] - Transmed MyStore & P&G Ivy SFA) and its corresponding backend portals, across all Pan African branches; Application related setup and support as well as Database and Portal management• Managed the Microsoft Exchange server, Active Directory services, DNS Services and supervised all User configuration and deactivation• Provided problem-solving support services to system users across all branches

Lagos, Nigeria

• Evaluate and install computer hardware, networking software, operating system software and other software applications used in the Organization.• Operate master consoles (such as Manage Engine, McAfee Endpoint Protection, etc.) to monitor the performance of computer systems and networks and to co-ordinate access and use of computer systems• Maintain, troubleshoot and administer the use of local area networks (LANs) devices, device network connections, computer workstations, connections to the Internet and other peripheral equipment• Provide problem-solving services to Computer systems/network users across the firm, through several means of communication (Telephone, Email, Remote connection, etc.)• Perform System data backups and disaster recovery operations for crashed systems, using McAfee Safeboot and other Data recovery tools• Conduct tests and perform security and quality controls on Computer systems before deployment to System users• Configure and monitor e-mail use, Web navigation, and installed software on Users’ Computers, and ensure system software are up to date.• Software/Hardware issues resolution, Identifying and remediating IT Security incidents, Security Patches Remediation, Service requests • Allocation of IT Assets to new hires, IT Security Awareness, Software Installations, Asset Management and Inventory.• Contributed as required, to the development of installation procedures and standards Trainings undertaken: ITIL Foundation V3 training CCNA Routing and Switching training 70-410: Installing and Configuring Windows Server 2012 Training

 Teaching Computer science to the students of the school. Rendering I.T Support to the staff of the school Mentoring the pupils in curricular and extra-curricular activities Setting up and maintaining a NAFDAC sensitization club with respect to my Community Development Service which sensitized the students on the avoidance of the use of fake and substandard drugs and food items.

Ekpoma, Edo State

 Working as an instructor, teaching basic computer operations, designing graphic packages using Corel Draw and other design applications for the organization. Undertaking various administrative roles with regards to the smooth day-to-day running of the activities of the organization.