Peter Padin Email & Phone Number

Harrisburg, Pennsylvania, United States

• Discussing and educating non-tech savvy employees and clients in a way that is familiar to them. In addition to using those skills to be able to communicate about tech department projects and initiatives to executives.
• Troubleshooting, diagnosing, and fixing a wide variety of software and hardware issues for electronic devices including PC’s, Macs, tablets, and phones in a timely manner both remotely and on site.
• Working with the various Microsoft 365 Cloud Services such as Entra ID(Formerly Azure Active Directory), Endpoints Manager, Azure Virtual Desktops, and Exchange Online.
• Assisting in management of user accounts and devices in Active Directory and Microsoft Endpoint Configuration Manager and also management using Microsoft Intune.
• Implementing from the ground up and managing JAMF cloud MDM(Multi Device Management) solution for all Apple iPhone, iPad and iMac devices.
• Collaborating closely with the Networking, Engineering, and Security teams towards department projects, goals, and general issues.

Using the Remedy ticketing system to manage, record, respond to client issues, and escalations.Troubleshooting and repairing issues for electronic devices including PC’s, tablets, and phones in a timely manner.Basic management of users and devices in Active Directory and Microsoft Endpoint Configuration Manager.Using video conferencing/VoIP software for.

Ephrata, Pennsylvania, United States

Using a ticketing system to manage, record, respond to client issues, and escalations.Troubleshooting and resolving issues remotely, over the phone, and in person.Troubleshooting and repairing issues for electronic devices including PC’s, tablets, and phones in a timely manner.Basic management of users and devices in Active Directory and Microsoft Endpoint.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Train users and clients on hardware/software usage.Write documentation for internal and external use.Coordinate with clients/vendors domestic and international.Resolve technical problems with LAN, WAN, and other systems.Walk clients.

Lancaster, Pennsylvania Area

Troubleshooting and repairing issues for electronic devices including PC’s, tablets, and phones in a timely manner.A familiarity working with Windows 7, Windows 8, Windows 10, MacOS, IOS, and Android and on occasion older windows OS operating systems on a regular basis.Ability to work individually or as part of a team.Being able to discuss and educate.