System Administrator Ii
Current• Discussing and educating non-tech savvy employees and clients in a way that is familiar to them. In addition to using those skills to be able to communicate about tech department projects and initiatives to executives and board members in a receptive way.• Troubleshooting, diagnosing, and fixing a wide variety of software and hardware issues for electronic devices including PC’s, Macs, tablets, and phones in a timely manner both remotely and on site.• Working with the various Microsoft 365 Cloud Services such as Entra ID(Formerly Azure Active Directory), Endpoints Manager, Azure Virtual Desktops, and Exchange Online.• Assisting in management of user accounts and devices in Active Directory and Microsoft Endpoint Configuration Manager and also management using Microsoft Intune.• Implementing from the ground up and managing JAMF cloud MDM(Multi Device Management) solution for all Apple iPhone, iPad and iMac devices.• Collaborating closely with the Networking, Engineering, and Security teams towards department projects, goals, and general issues.• Coordinating, communicating, and scheduling with various vendors for warranty claims, software issues, SQL server maintenance, project preparation, and meeting room audio visual components.• Maintenance and configuration of several core bank applications.• Create detailed but simple to understand documentation and instructions for internal IT staff and also employees of installs, general use, and break fixes of the companies technologies.• Using the Remedyforce ticketing system to manage, record, respond to client issues, and escalations.
