Peter Page Email & Phone Number

Leicester, Gb

Leicester, Gb

As a Guest Service and Compliance Manager. I am dedicated to ensuring an exceptional experience for all guests while upholding the highest standards of service and compliance. My responsibilities include overseeing daily operations, managing guest relations, and implementing policies that enhance service quality and safety. I collaborate with various departments to ensure seamless communication and coordination, address guest feedback proactively, and lead training initiatives that empower staff to deliver outstanding service.

United Kingdom

Compliance Manager at Pearson VUEIn my role as Compliance Manager at Pearson VUE, I was responsible for overseeing the operations of a test cente that facilitates online examinations, including driving tests and various certification assessments. I managed a dedicated team, ensuring that all staff adhered to regulatory standards and internal policies while delivering a seamless testing experience for candidates. My focus on compliance, staff training, and operational excellence helped maintain the integrity and quality of our testing services, contributing to a positive environment for both employees and test-takers.

I ran a carpet cleaning business for a short time, gaining valuable experience in entrepreneurship and customer service. While it faced profitability challenges, I learned important lessons in service delivery, client management, and operational efficiency, which have strengthened my problem-solving skills and shaped my approach to future opportunities.

As a Duty Manager at Co-op Superstore, I am responsible for overseeing daily operations to ensure a smooth and enjoyable shopping experience for our customers. My role involves managing staff, responding to customer inquiries and concerns, and ensuring adherence to store policies and procedures. I collaborate with the team to maintain high standards of product availability and store presentation, creating a welcoming environment for our community.

As an Internet Business Development Manager for an online footwear retailer, I was responsible for driving growth and expanding the brand's online presence. My role involved developing and implementing strategic marketing initiatives, optimising e-commerce platforms, and analysing market trends to identify new opportunities. I collaborated with cross-functional teams to enhance the customer experience, improve product visibility, and increase sales. By leveraging data-driven insights, I successfully contributed to the overall growth of the business and strengthened our competitive position in the online footwear market.

Syston, Leicestershire

Managing the Companies Factory Shop & Wholesale Clearance BusinessJob Responsibilitiesrecruiting, training, supervising and appraising staffmanaging budgetsmaintaining statistical and financial recordsplanningpromoting and marketing the businessdealing with customer queries and complaintsoverseeing pricing and stock controlmaximising profitability and meeting sales targetsensuring compliance with health and safety legislationpreparing promotional materials and displays.

As a dynamic leader overseeing a designated area, I ensure high in-store standards, effective stock management, security compliance, and staff performance through regular branch visits. I drive the acquisition and development of both new and existing branches while inspiring teams to enhance sales performance. By addressing underperformance and implementing strategic improvement initiatives, I coach and support employees to foster growth and accountability. I set and monitor sales and financial targets for each location, analyze sales data for informed decision-making, and maintain compliance with company standards in store presentation. My expertise in performance management and KPI achievement is complemented by a strong focus on enhancing customer service across all locations. With extensive experience in managing diverse retail teams and developing market strategies, I possess exceptional problem-solving abilities and a comprehensive understanding of health, safety, and legal requirements. As a confident and driven leader, I excel in communication and interpersonal skills, am passionate about team development, and thrive in high-pressure environments.