Work with employees to develop new processes and procedures to stream-line overall efforts to ensure 100% customer satisfaction. Ensure that quality is planned, and then built into every event package offered. Built new voice and data networks to ensure this family business was in- line with its competitors.

Attending Networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Program Manager - Enterprise Program Management Office / Bank of America AccountElectronic Data Systems, an HP Company Program Manager, Enterprise Program Management Office, Bank of America Account Developed and maintained professional standards of excellence in program and project management for the duration of the project.• Created a culture that leveraged standardized processes and proven business metrics to drive consistent and predictable results for the client.… Show more Program Manager - Enterprise Program Management Office / Bank of America AccountElectronic Data Systems, an HP Company Program Manager, Enterprise Program Management Office, Bank of America Account Developed and maintained professional standards of excellence in program and project management for the duration of the project.• Created a culture that leveraged standardized processes and proven business metrics to drive consistent and predictable results for the client. • Oversaw the support of the Voice Services, Data Services, MPLS, GTI, and AV-VTC towers. • Created, maintained and audited project plans using MS Project and MSPS.• Functional support of Issue and Risk Management. Show less

Program Manager, EDS Project Management Office / MBNA to Bank of America Led MBNA to Bank of America Authorizations Systems Migrations, Data Center Consolidation and Perimeter Security Network Transition programs. • Created, maintained and audited project plans using MS Project and MSPS.• Oversaw the support of the Voice Services, Data Services, MPLS, GTI, and AV-VTC towers.• Functional support of Issue and Risk Management.

Assistant VP / Sr. Project Manager, Network Computing GroupFacilitated the technical transition initiatives as project manager for the MBNA to Bank of America as a result of a business acquisition. • Maintained focuses on the Authorizations Systems Migrations and the Data Center Consolidation initiatives. • Created, maintained and audited project plans using MS Project.

Assistant Vice President / Senior Project Manager, Telecommunications Operations DivisionSpearheaded efforts to foster partnerships between the business lines and the technology sector, operating as the primary point of contact for project information, support, coordination, and control. Oversaw the development and delivery of technical business solutions to meet multiple concurrent deliverables and critical initiatives in key technology sector areas to include telecommunications… Show more Assistant Vice President / Senior Project Manager, Telecommunications Operations DivisionSpearheaded efforts to foster partnerships between the business lines and the technology sector, operating as the primary point of contact for project information, support, coordination, and control. Oversaw the development and delivery of technical business solutions to meet multiple concurrent deliverables and critical initiatives in key technology sector areas to include telecommunications and distributed operations.Directed the execution of network management, LAN support, premise distribution, and telecommunications related to project implementations.• Provided a ready-to-work environment for new contractors and staff, ensuring fully functional and available tools and systems capabilities.• Coordinated project planning, initiation, business requirements definition, scoping, acceptance testing, user education, and implementation.• Supported budgeting, funding requests, project financial tracking, and presentation preparation to resource allocation groups.• Created, maintained and audited project plans using MS Project. Show less

Computer Support DivisionTransition Team/Lead Shadower, General Motors Locomotive Group (GMLG) ProjectDeveloped and executed a plan to fulfill GMLG client IS / IT needs after shadowing customer and computer support offered by EDS and GMLG’s three locations (California, Illinois, Ontario) to identify differences in procedures, systems, and processes to identify voids.• Transitioned newly acquired client support operations from competitive vendor EDS to CSC in-house. • Played… Show more Computer Support DivisionTransition Team/Lead Shadower, General Motors Locomotive Group (GMLG) ProjectDeveloped and executed a plan to fulfill GMLG client IS / IT needs after shadowing customer and computer support offered by EDS and GMLG’s three locations (California, Illinois, Ontario) to identify differences in procedures, systems, and processes to identify voids.• Transitioned newly acquired client support operations from competitive vendor EDS to CSC in-house. • Played a key role in implementing the project, which satisfied both internal and external stakeholders.Project Lead, E-Business InitiativePrepared the support plan for an HR-portal application offered in extranet space, which satisfied the business area’s needs and resulted in reduced travel and meeting expenses.• Co-designed and co-developed a support network to deliver e-business services to the DuPont account. Mainframe Support Transition, DuPont / Conoco ProjectPartnered with an Oklahoma site to transition support to customer support services in Delaware.Operations Center Analyst, DuPont Server WorkstationProvided second-level support and customer consulting for Intel PC, DEC, HP, and IBM mainframe applications. • Installed, configured, and provided troubleshooting for a large networked environment using NT technologies and MS Office.Mainframe Technical Guardian and Tier 2 Resource, DuPont Project Chemical Oil and Gas GroupOffered technical assistance across the DuPont and GMLG accounts to integrate both companies into CSC’s customer support networks, which resulted in saving hundreds of thousands of dollars annually in support operating expenses. Show less

COS IIB Projects Specialist, PC Administrator, Information Coordinator/Service Assurance Leader, Station Trainer, and Senior Service Agent.