Effectively lead a team of 30 staff toward exceeding specific key performance indicators ~~ Lead by example to promote a hard working, team based and customer focussed environment ~~ Provided regular and effective training to new and current staff ~~ Enthusiastically managed customer complaints and escalations ~~ Diligently completing month performance reviews with a view to improving performance of team members ~~ Accurately complete ongoing quality… Show more Effectively lead a team of 30 staff toward exceeding specific key performance indicators ~~ Lead by example to promote a hard working, team based and customer focussed environment ~~ Provided regular and effective training to new and current staff ~~ Enthusiastically managed customer complaints and escalations ~~ Diligently completing month performance reviews with a view to improving performance of team members ~~ Accurately complete ongoing quality assurance and monitoring ~Achievements~ Awarded “Best Performing Team Of The Year” distinction in 2018 and 2019 ~~ Awarded “Team Leader Of The Year” distinction in 2018 and 2019 ~~ Awarded Team Leader of the month over 3 consecutive months from January to March 2017 ~ Show less

~ Provided friendly, effective and flexible customer service to all customers ~~ Enthusiastically booked taxi services for customers ~~ Accurate analysis of booking to ensure accurate input of customer provided information ~~ Diligently assisted team leaders in providing effective training to new colleagues ~Achievements~ Proud member of the “Team of The Year” distinction in 2012, 2013 and 2015 ~

~ Effectively lead a team of 30 staff toward exceeding specific key performance indicators ~~ Effectively solved problems encountered on a day to day basis~~ Lead by example to promote a hard working, team based and customer focussed environment ~~ Provided regular and effective training to new and current staff ~~ Enthusiastically managed customer complaints and escalations ~~ Diligently completing month performance reviews with a view to improving… Show more ~ Effectively lead a team of 30 staff toward exceeding specific key performance indicators ~~ Effectively solved problems encountered on a day to day basis~~ Lead by example to promote a hard working, team based and customer focussed environment ~~ Provided regular and effective training to new and current staff ~~ Enthusiastically managed customer complaints and escalations ~~ Diligently completing month performance reviews with a view to improving performance of team members ~~ Accurately complete ongoing quality assurance and monitoring ~ Achievements~ Awarded “Customer Service Consultant of The Year” distinction in 2014 ~ Show less

Customer Service And Sales Consultant~ Provided high levels of customer service to customers of Telstra ~~ Provided effective first call resolution for customers of Telstra ~~ Effective sales of new offers to current customers~~ Diligently coordinated connection and reconnection of telephone lines~~ Efficiently handled customer billing disputes ~~ Accurate setup of customer payment plans ~~ Enthusiastically assisted management in promoting… Show more Customer Service And Sales Consultant~ Provided high levels of customer service to customers of Telstra ~~ Provided effective first call resolution for customers of Telstra ~~ Effective sales of new offers to current customers~~ Diligently coordinated connection and reconnection of telephone lines~~ Efficiently handled customer billing disputes ~~ Accurate setup of customer payment plans ~~ Enthusiastically assisted management in promoting high levels of teamwork ~Achievements~ Proudly recognised for very high levels of customer service ~  Show less

~ Accurately opened new client accounts for Bankwest ~~ Responsibly handled cash on a daily basis ~~ Enthusiastically assisted customers with banking transactions~~ Effectively lead management and follow up on customers via cold and warm calling~~ Provided outstanding customer service to customers of Bankwest ~Achievements~ Proudly given responsibility of training current and new employees of Bankwest ~

~ Diligently completed cheque verifications, inwards and outward special clearances and ATM card orders ~~ Effectively processed standing orders and rejected items ~~ Accurately completed payroll processing on a monthly basis~

~ Effectively facilitated the assistance of customers in relation to online banking queries ~~ Responsibly handled customer BPay disputes ~~ Efficiently compiled fraud transaction reports to assist customers as quickly as possible~~ Diligently solved multiple customer problems on a day to day basis~

~ Enthusiastically facilitated customer needs in relation to accounts, foreign exchange and disputes ~~ Diligently solved multiple customer problems on a daily basis~~ Effectively handled and balanced cash on a daily basis