My name is Peter Patrick T. Rocha I, I am a 21-year-old undergrad student at Polytechnic University of the Philippines San Pedro Campus. Recently, I worked as a Virtual Assistant in a US-based company called OnPoint Health wherein we also deal with tons of clients through Zoom video calls. We used to help the clients with their Nasal Antigen Swab Tests and afterward help them produce a valid copy of their results.1. Assisted with issues relating to customer service and other administrativeresponsibilities.2. Evaluated work performance and provided feedback to some new team members.3. Facilitated and trained virtual assistants with their queries about the processes, test4. kits, and appropriate documentation of their telemedicine with patients.5. Handled telemedicine appointments for patients who need covid antigen testing.6. Helped patients with their covid antigen testing to guarantee a proper and secureprocedure.7. Managed onboarding procedures and helped train new staff.8. Produced reliable test results documentation in PDF files for the patient to utilize astheir travel documentation requirement.9. Top VMA of the month.