Peter P.

Peter P. Email and Phone Number

Global Executive Leader of Customer Experience and Operations Strategy @ Blue Cross of Idaho
Peter P.'s Location
St James, New York, United States, United States
About Peter P.

Global multi-lingual operations executive focused on creating strategies and solutions, to enable high performing service operations and deliver enhanced customer experiences. Leverages financial acumen to achieve target goals and establishes performance measures to deliver best in class service to improve customer loyalty. Driving measurable achievements across multiple industries in the transformation, leadership and engagement of high performing operations.Signature StrengthsDigital Strategy | End-to-End Customer Journey | P&L | Cost Containment | Revenue Generation | Operations Technology | Data Analytics | Process, Forecasting and Capacity Modeling | VOC Strategies | Business Process Improvements | Vendor Strategy and Management | Call Center Operations | Strategic Planning | Quality Assurance | Customer ExperienceEmail: pj.perez293@gmail.com

Peter P.'s Current Company Details
Blue Cross of Idaho

Blue Cross Of Idaho

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Global Executive Leader of Customer Experience and Operations Strategy
Peter P. Work Experience Details
  • Blue Cross Of Idaho
    Vice President, Business Operations
    Blue Cross Of Idaho Apr 2024 - Present
    Meridian, Idaho, Us
    View
  • Aetna, A Cvs Health Company
    Vice President, Provider Experience & Network Operations
    Aetna, A Cvs Health Company 2021 - 2023
    Hartford, Connecticut, Us
    Responsible for a 5000+ FTE organization focused on provider support services and engagement. Areas of support include Contracting, Credentialing, On-boarding, Data/Demographics, Digital/Electronic Channels, Special Investigations Unit, PMO and call center operations.
    View
  • Highmark Inc.
    Vice President Operations, Member & Provider Experience
    Highmark Inc. 2019 - 2021
    Pittsburgh, Pennsylvania, Us
    Leader of a 2,000+ FTE organization for Health & Dental programs, with locations on-shore & off-shore, in support of member and provider services. Driving efforts to enhance the customer experience through multiple initiatives focused on service delivery and transformation of healthcare.
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  • Iron Mountain
    Vice President, Customer Care
    Iron Mountain 2017 - 2019
    Boston, Massachusetts, Us
    Leader for a 700+ multi-site call center operation inclusive of off-shore vendor operations in support of B2B clients across various products. Partnered with global operations leaders on development of a unified customer service/experience model.
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  • Amerihealth Caritas
    Vice President, Customer Engagement & Contact Centers
    Amerihealth Caritas 2015 - 2017
    Philadelphia, Pa, Us
    Led a mutli-site 600 FTE customer care organization, in support of mulitple government healthcare programs, in addition to leading member engagement activities to enhance overall customer experience.
    View
  • Healthways
    Vice President Of Global Operations
    Healthways 2010 - 2015
    Franklin, Tn, Us
    Leader of multiple call center operations across the globe, focused on providing well-being improvement services for our health plan and employer clients, in addition to leading a global support team focused on partnering with the centers to provide subject matter expertise and consulting services, operational quality, efficiency, client satisfaction, new customer implementations and championing the development & implementation of best practice processes.
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  • Dept. Of The Interior
    Director, Customer Support Center
    Dept. Of The Interior Mar 2009 - Nov 2010
    Washington, Dc, Us
    Led the consolidation and on-going operations of multiple call center functions, focused on enhancing the customer experience and reducing cost per call through effective workforce management and cross training efforts.
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  • Freddie Mac
    Sr. Director, Desktop Integration Services
    Freddie Mac 2005 - 2008
    Mclean, Va, Us
    Led IT desktop, help desk and wireless platform planning, budgeting and operational initiatives in support of 5000+ employees. Led all customer facing activities of the B2B call center operations.
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  • Ohio Savings Bank
    Vice President, Customer Contact Center
    Ohio Savings Bank 2004 - 2005
    Led a multi-site call center division focused on customer retention, cross-selling, increase of deposit base and satisfaction programs.
  • Provident Bank
    Vice President, Retail Customer Service
    Provident Bank 2002 - 2004
    Jersey City, Nj, Us
    Led call center and account support operations, serving as the customer liaison for all operating groups in the company. Partnered with key business stakeholders to identify revenue generating programs, workflow enhancements and customer satisfaction initiatives.
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  • Progressive Insurance
    Director
    Progressive Insurance Feb 1998 - Sep 2002
    Mayfield Village, Oh, Us
    Provided leadership across multiple call centers spanning across policy services and processing operations.
    View

Peter P. Education Details

  • Northwood University
    Northwood University
    Business Administration

Frequently Asked Questions about Peter P.

What company does Peter P. work for?

Peter P. works for Blue Cross Of Idaho

What is Peter P.'s role at the current company?

Peter P.'s current role is Global Executive Leader of Customer Experience and Operations Strategy.

What schools did Peter P. attend?

Peter P. attended Northwood University.

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