Vice President, Business Operations
Current
Apr 2024 - Present
AeroLeads people directory · profile
Peter P. Email & Phone Number
Global Executive Leader of Customer Experience and Operations Strategy
at
Blue Cross of Idaho
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Global Executive Leader of Customer Experience and Operations Strategy
Location
St James, New York, United States
Who is Peter P.? Overview
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Quick answer
Peter P. is listed as Global Executive Leader of Customer Experience and Operations Strategy at Blue Cross of Idaho, based in St James, New York, United States. AeroLeads shows a matched LinkedIn profile for Peter P..
Peter P. previously worked as Vice President, Business Operations at Blue Cross Of Idaho and Vice President, Provider Experience & Network Operations at Aetna, A Cvs Health Company. Peter P. holds Bachelors, Business Administration from Northwood University.
Company email context
Email format at Blue Cross of Idaho
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Blue Cross of Idaho
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Profile bio
About Peter P.
Global multi-lingual operations executive focused on creating strategies and solutions, to enable high performing service operations and deliver enhanced customer experiences. Leverages financial acumen to achieve target goals and establishes performance measures to deliver best in class service to improve customer loyalty. Driving measurable achievements across multiple industries in the transformation, leadership and engagement of high performing operations.Signature StrengthsDigital Strategy | End-to-End Customer Journey | P&L | Cost Containment | Revenue Generation | Operations Technology | Data Analytics | Process, Forecasting and Capacity Modeling | VOC Strategies | Business Process Improvements | Vendor Strategy and Management | Call Center Operations | Strategic Planning | Quality Assurance | Customer ExperienceEmail: pj.perez293@gmail.com
Current workplace
Peter P.'s current company
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11 roles · 25 years
Peter P. work experience
A career timeline built from the work history available for this profile.
Vice President, Provider Experience & Network Operations
Responsible for a 5000+ FTE organization focused on provider support services and engagement. Areas of support include Contracting, Credentialing, On-boarding, Data/Demographics, Digital/Electronic Channels, Special Investigations Unit, PMO and call center operations.
2021 - 2023
~2 yrs
Vice President Operations, Member & Provider Experience
Leader of a 2,000+ FTE organization for Health & Dental programs, with locations on-shore & off-shore, in support of member and provider services. Driving efforts to enhance the customer experience through multiple initiatives focused on service delivery and transformation of healthcare.
2019 - 2021
~2 yrs
Vice President, Customer Care
Leader for a 700+ multi-site call center operation inclusive of off-shore vendor operations in support of B2B clients across various products. Partnered with global operations leaders on development of a unified customer service/experience model.
2017 - 2019
~2 yrs
Vice President, Customer Engagement & Contact Centers
Led a mutli-site 600 FTE customer care organization, in support of mulitple government healthcare programs, in addition to leading member engagement activities to enhance overall customer experience.
2015 - 2017
~2 yrs
Vice President Of Global Operations
Leader of multiple call center operations across the globe, focused on providing well-being improvement services for our health plan and employer clients, in addition to leading a global support team focused on partnering with the centers to provide subject matter expertise and consulting services, operational quality, efficiency, client satisfaction, new customer implementations and championing the development & implementation of best practice processes.
2010 - 2015
~5 yrs
Director, Customer Support Center
Led the consolidation and on-going operations of multiple call center functions, focused on enhancing the customer experience and reducing cost per call through effective workforce management and cross training efforts.
Mar 2009 - Nov 2010
Sr. Director, Desktop Integration Services
Led IT desktop, help desk and wireless platform planning, budgeting and operational initiatives in support of 5000+ employees. Led all customer facing activities of the B2B call center operations.
2005 - 2008
~3 yrs
Vice President, Customer Contact Center
Ohio Savings Bank
Led a multi-site call center division focused on customer retention, cross-selling, increase of deposit base and satisfaction programs.
2004 - 2005
~1 yr
Vice President, Retail Customer Service
Led call center and account support operations, serving as the customer liaison for all operating groups in the company. Partnered with key business stakeholders to identify revenue generating programs, workflow enhancements and customer satisfaction initiatives.
2002 - 2004
~2 yrs
Director
Provided leadership across multiple call centers spanning across policy services and processing operations.
Feb 1998 - Sep 2002
1 education record
Peter P. education
-
Northwood University
FAQ
Frequently asked questions about Peter P.
Quick answers generated from the profile data available on this page.
What company does Peter P. work for?
Peter P. works for Blue Cross of Idaho.
What is Peter P.'s role at Blue Cross of Idaho?
Peter P. is listed as Global Executive Leader of Customer Experience and Operations Strategy at Blue Cross of Idaho.
Where is Peter P. based?
Peter P. is based in St James, New York, United States while working with Blue Cross of Idaho.
What companies has Peter P. worked for?
Peter P. has worked for Blue Cross Of Idaho, Aetna, A Cvs Health Company, Highmark Inc., Iron Mountain, and Amerihealth Caritas.
How can I contact Peter P.?
You can use AeroLeads to view verified contact signals for Peter P. at Blue Cross of Idaho, including work email, phone, and LinkedIn data when available.
What schools did Peter P. attend?
Peter P. holds Bachelors, Business Administration from Northwood University.
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