Responsible for coordinating and delivering exceptional IT support services to employees and stakeholders. Ensuring the efficient resolution of IT issues, minimize downtime, and optimize IT resources. Worked closely with the IT team to deliver timely solutions and provide outstanding customer service.

Tutoring and Peer Assisted Learning Support (PALS)- provides one-to-one support for NSCC IT Students across campuses via online meetings

Roles:SAP Production-Planning IT Functional Lead SAP HANA Data ModelerSAP Business Object/Business Intelligence DeveloperSAB Business Explorer DeveloperProvide functional support for SAP production planning (PP) module via SAP ITSM, Emails, and online meetings of all regional subsidiaries (14 Manufacturing Plants)Identify, recommend and implement new improvements and functionsLead, facilitate or support system upgrading projects or new projects that introduce to… Show more Roles:SAP Production-Planning IT Functional Lead SAP HANA Data ModelerSAP Business Object/Business Intelligence DeveloperSAB Business Explorer DeveloperProvide functional support for SAP production planning (PP) module via SAP ITSM, Emails, and online meetings of all regional subsidiaries (14 Manufacturing Plants)Identify, recommend and implement new improvements and functionsLead, facilitate or support system upgrading projects or new projects that introduce to regional subsidiariesBusiness requirement gathering, system design, and providing solutions to fulfill the business requirement Develop SAP HANA data models and visualizationsParticipate in ERP software implementation, including the review of the business process management and blueprint documentationWork with the SAP Consultant to map the “to be” business processes against the software to determine areas of customizationHelp to determine what the organization will do about the gaps between its needs and the system’s capabilitiesWork with an SAP Consultant to implement and test the chosen systemProvided training to end-users Show less

Roles:System Implementation, Administration, and Maintenance for:SAP Netweaver, Red Hat Enterprise Linux, HP Backup System, HP Storage Systems, VMWare ESXiPerformed SAP BASIS Activities and technical support Assisted the SAP Implementer to Install and configure the SAP Application Software and its dependencies (Hardware/Software Environment Platforms), configuring the SAP System Landscape, and executing all pre-Golive SAP BASIS Tasks.Developed and configured the High… Show more Roles:System Implementation, Administration, and Maintenance for:SAP Netweaver, Red Hat Enterprise Linux, HP Backup System, HP Storage Systems, VMWare ESXiPerformed SAP BASIS Activities and technical support Assisted the SAP Implementer to Install and configure the SAP Application Software and its dependencies (Hardware/Software Environment Platforms), configuring the SAP System Landscape, and executing all pre-Golive SAP BASIS Tasks.Developed and configured the High Availability Platform using Red Hat Enterprise Linux for the SAP SystemManaged and maintained the HP Data Protector BackupManaged and maintained the HP EVA StorageTested/evaluated the prospected systems for the proposed SAP environmentInstalled and configured SAP Application Servers for Testing Purposes (IDES - Internet Demonstration and Evaluation System)Participated in the Preparation and Implementation of the SAP Data Center Show less

Roles:Functional Key-User for BAAN IVc ERP (Cable Manufacturing w/ Cable Proloq - MRP)Inventory ControlReports/Dashboard Analyst/DeveloperMonitored and maintained the full manufacturing process and feedback from ERP usersProcessed Cable MRP-Level Orders and updating to Shop Floor Control-Production Orders Lead implementation of new system modules in ERP Manufacturing Provided end-user support and problem-solvingManaged Physical and System Inventory… Show more Roles:Functional Key-User for BAAN IVc ERP (Cable Manufacturing w/ Cable Proloq - MRP)Inventory ControlReports/Dashboard Analyst/DeveloperMonitored and maintained the full manufacturing process and feedback from ERP usersProcessed Cable MRP-Level Orders and updating to Shop Floor Control-Production Orders Lead implementation of new system modules in ERP Manufacturing Provided end-user support and problem-solvingManaged Physical and System Inventory activitiesAnalyzed inventory discrepancies and prepared reports including inventory valuation and comparisonManaged system inventory adjustmentsCoordinated with production management for developing new systems (non-ERP related) and procedures to meet new company requirements. Developed Analysis Reports for Production and PlanningMaintained the Industrial Computer Systems by Cable Mfg. Machinery vendors: Full system restoration using provided restoration media and backup system, Industrial Computer troubleshooting (Alternative Hardware replacements and Software Updates), OS Troubleshooting (MS-DOS/Windows Server, Linux, and QNX) Show less

- Automated Reel Handling System - Systems AdministrationMaintained and troubleshoot the full system on a daily basisLead, plan, and organized the warehouse storage inventory to maintain the system storage accuracy and integrity, and to ensure the system meets the required operation standard.Created and maintained the loading pattern of cable products in the system.Analyzed job queue processing requirements to determine system workloads.Coordinated with Maintenance… Show more - Automated Reel Handling System - Systems AdministrationMaintained and troubleshoot the full system on a daily basisLead, plan, and organized the warehouse storage inventory to maintain the system storage accuracy and integrity, and to ensure the system meets the required operation standard.Created and maintained the loading pattern of cable products in the system.Analyzed job queue processing requirements to determine system workloads.Coordinated with Maintenance Department for any unresolved issues in the Reel Handling Unit (RHU) and Master Control System (MCS) Automation connectivity.Corresponded with Nokia, Finland for any system malfunction and unusual behavior. Prepares and follow-up the list of job proposals for the continuous upgrade and enhancement of the system.Provided end-user training and technical information/analysis as requested. - Industrial Computing Systems Specialist for Industrial Computers Show less

- Maintains the company's daily time record system in BAAN ERP SystemGather data from biometric devices on a daily basis, Generates daily time record in BAAN ERP, Maintains all leave transactions, absenteeism, and shift schedules of all employees in BAAN ERP- Maintains the biometric devices (Hand Geometry) and bar code-driven input devices- Helpdesk Operator

Teaches computer science related subjects (database, operating systems, office automation, etc.)Developed and implemented daily and unit lesson plansAdministered tests and evaluations and analyzed student performance. Conducted group/individual project activities. Fostered a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participated in faculty and parent conferences.