Peter Philippaerts Email & Phone Number

Meise, BE

Brussels, Brussels Region, Belgium

Antwerp Area, Belgium

• Responsible for Distribution, Customer Excellence and the development of InvestResults:
• An important rationalization of the network (- 21%) in 3 years, where branch managers could choose the new local structure themselves in consultation with their colleagues.
• Sales & operational process improvement by a full follow-up of the “loyalty loop” of customers through the creation of customer excellence team, responsible for market research and complaints.
• Increase of Invest production (market share from 1.2% to 9.5%) through a combination of technology and high-quality employees.
• Distribution cost decrease of 30% through more training and more autonomy.
• Increased sales through technology (CRM) with respect for the organization in the offices.

Belgium

I was since 2017, a member of the executive committee of AXA Bank Belgium.The acquisition of AXA Bank forces me to look for a new challenge and leave my fantastic team behind.My objective is to find an assignment as a commercial and/or operational manager in a company that believes that debate between people and the autonomy of the employees can ensure.

Brussels Area, Belgium

• Responsible for the organization of outpatient processes and administration for the three campuses.Results:
• The creation and implementation of a new transversal function, responsible for the outpatient care journey.
• Opening of a new polyclinic and the digitization of the administrative processes in order to make the employee a real added value for the patient.
• An improvement of efficiencies by placing its realization with the team responsible.
• Improve patient satisfaction for outpatient care.
• Establishment of a project management for delivery of a new patient management system.

Mechelen - Belgium

• responsible for commercial and technical support for Sales and clients. Managing IT projects and all business units.Management of +/- 450 consultants, all projects and the PMO department.Results:
• Improvement of the profitability of Ordina (from 1.5% to 5.7%), thanks to shorter processes in consultation with customers and employees.
• More efficient and more predictable resource management through a structural feedback loop between the project managers.
• A reduction in the unforeseen costs in the implementation of projects by giving more autonomy to the project leaders and the creation of a test team to support the large projects.

Brussels Area, Belgium

General director Operations and Service CenterDirect report to the board, responsible for commercial and technical support for clients and network. Managing 500 FTE, including Contact Center and operational services.Project manager Servicing/processing for the operation department Examination of a two-tiered organization in order to improve efficiency and.

Brussels Area, Belgium

General Commercial Director RCB – Dexia Bank België / Belfius – BrusselsResponsible for Sales & Services for all Retail and business clients in Belgium.Direct report to the board, responsible for commercial and financial results. Managing 4.500 FTE, 4.100 FTE in 870 branches ( independent and employee network ) and 500 FTE for supervisory and sales.

Master'S Degree, Economics

Master of economics

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