It Service & Support Trainee
CurrentProvide hardware and software support in a mixes Windows & Mac environmentManaged and troubleshooting Tickets through help desk ticketing & inventory systemProvide support for users through beyond trust Remote desktop, telephony and Webex/SlackInstall and configure software and hardware, including printers, network devicesMaintained software and performed troubleshooting in Windows Powershell and Linux Ubuntu using remote connection through Virtual MachinesCreated, maintained Tickets (ServiceNow, OS), Bug reports elements, Checklist of various systems and software programsInstall and understanding of how the Network Stack, including TCP/IP, subnetting, DNS, and DHCPCreate and maintained documentation of various systems and software programs