• Developed a global perspective through accompanying spouse on a diplomatic mission to Belgrade. • Organised welcome home ceremonies and family events, strengthening familial bonds. • Managed family relocation and integration into new environments, fostering social connections and establishing boundaries for a harmonious family life.• Completed extensive professional development courses aimed at enhancing personal growth, soft skills, and self-confidence.• Actively seeking new professional opportunities to establish a stable career following the conclusion of diplomatic engagements.

Key Accomplishments:• Drove business innovation product features, resulting in a 60% increase in efficiency, a 40% reduction in costs, and a significant enhancement of the customer journey experience.• Oversaw client onboarding process, defined project scope, objectives, delivered key project features.• Developed project packages, including deliverables, competitive pricing, and clear ROI, collaboration with cross-functional teams.• Taken care of customer requirements and customer satisfaction.• Built and coached new teams, onboarding members, and establishing collaboration with external teams.• Taken care of team performance

Key Accomplishments:• Managed the delivery of a project portfolio consisting of 30 projects, achieving positive outcomes andconsistently fulfilling business strategies.• Spearheaded a strategic transformation from a waterfall to an agile methodology, establishing four agile teams and guiding client onboarding.• Created roadmaps, scaled team capacity, and established KPIs to drive continuous improvement across agile teams.• Co-managed the bank’s IT operations, overseeing 800 applications and driving a cost-cutting initiative that delivered €400k in annual savings.• Developed and implemented comprehensive budgeting practices for portfolio management, overseeing budgets in millions of EUR throughout the year and assessing delivered value against overall costs.• Took on the role of Service Delivery Manager for the bank’s subsidiary, Tatra Leasing, ensuring smooth IT service delivery and operational support.

• Project planning• Project documentation• Project coordination

• New client acquisition• Financial planning• Customer care

• SPOC for new system implementation• Strategic purchasing• Budget planning• KPIs improvement

• Resource planning• Leading of teams• New production-line design