20/05/2015–20/09/2015 Supervisor- Intern program from the University Cedar Point, Ohio (USA) -Checking the work of the lifeguards. -Making schedules-responsible for weekly reports 01/06/2016–01/08/2016 Bank Employee - Intern UniCredit Bulbank, Sofia (Bulgaria) -Responsible for the document and archives- Checking the reliability of the customers-Completed a special training during the internship about communicating with customers-15/12/2016–09/02/2017 Bank employee- Intern First Investment Bank, Sofia (Bulgaria) - maintance of Visa and MasterCard -Working with special bank CRM -Security check the customer transactions and blocking the fraud attempts03/01/2017–25/09/2017 CSR Telus International, Sofia (Bulgaria) - Working on Master Card project-maintaining the payments of the customers-checking for fraud transactions-helping customers with sending emergency cash in case of stolen or lost card-Servicing high volume of calls 18.05.2017-17.08.2018 –Software IT Support (Microfocus Software support)_working on a Microfocus software support project-Working with MS office-Gain really good software knowledge-Really good technical skills-Ability to identify faster customer issues20.08.2018-03.12.2018- Paid c program at WHG SERVICES BULGARIA-Intense courses for audit-Money laundering courses-Multitasking development-Upgrade the ability to work under pressure -12.12.2018- to the current moment: Customer service and Payout Supervisior at Comstream-Improved pay-out and fraud skills-Improved multitasking skills- Dealing with problematic customers-Detecting customer issues more faster