- Led the consolidation of 60+ profiles into 30 and created 150+ permission sets and 40+ Permission Set Groups, to be assigned to our internal Persona logic- Migrated data model from Oracle to Salesforce for Accounts, Branches, and Markets, which involved creating junction objects to support many-to-many relationships using Dataloader. - Created data mappings for the data team’s ETL tool for mass data transfer, managing timelines and validating data loads in QA and PROD- Created and implemented account assignment rules within Enterprise Territory Management, and conducted an extensive Proof of Concept on Salesforce Maps to support legacy CRM’s territory Model.- L3 Escalation for permission related issues, and for the legacy proprietary CRM software- Translated business needs into technical requirements for Agile stories and led refinement sessions.- Collaborated with Developers to build REST API, providing SQL Queries for PUT and POST methods- Responsible for Oracle SQL bulk scripts to support CRM application development, as well as data cleanup- Implemented Snowflake patches for data replication from Oracle to support production reporting- Collaborated with teams in Ireland and India to support our follow the sun development model

- Onboarded and implemented over 50 new client flows using Oracle, SQL, Tectia, Informatica, and proprietary software (ATP – Automated Trade Processing).- Used Agile methodology to onboard client flows, worked closely with BA’s and change management in defining and gathering requirements, and led preparation, implementation, and go-live validation of project.- L3 Escalation POC for in-house systems (ATP and Clearvision), led resolutions for complex issues and received direct recognition from clients, documented issues and resolutions.- US Lead for ATP, helped manage US projects and ensure project deadlines were met by juniors- Used in-house software to develop configurations that transformed and validated data (SQL based informatica scripts).- Learned different database schemas and flows, developed business knowledge of Post Trade Services, Middle Office, and Capital Markets (Derivatives). Automated daily tasks to be more efficient.- Tested, implemented, and upgraded in-house systems. Initiated solutions for operations which reduced daily manual work.- Learned to work with different teams across the globe, worked within UAT and PROD environments

-Utilize customer service skills and technical knowledge to assist 22,000 clients via phone, email, and in-person to solve technological issues-Provide primary support with a variety of platforms including: Windows, Mac OS, and mobile phone operating systems-Assist clients with a multitude of different services including: BlackBoard, Canvas, Office365, UNCW Web Applications, Device Registration, Browser Configurations, Network Settings-Increase level of support on Bomgar, including Bomgar chat and remote control access-Increased responsibility in supporting Tier 1 workers-Developing and implementing projects that enhance client support

-Utilize customer service skills and technical knowledge to assist 22,000 clients via phone, email, and in-person to solve technological issues-Provide primary support with a variety of platforms including: Windows, Mac OS, and mobile phone operating systems-Assist clients with a multitude of different services including: BlackBoard, Canvas, Office365, UNCW Web Applications, Device Registration, Browser Configurations, Network Settings-Increase level of support on Bomgar, including Bomgar chat and remote control access-Increased responsibility in supporting Tier 1 workers

-Utilize customer service skills and technical knowledge to assist 22,000 clients via phone, email, and in-person to solve technological issues-Provide primary support with a variety of platforms including: Windows, Mac OS, and mobile phone operating systems-Assist clients with a multitude of different services including: BlackBoard, Office365, UNCW Web Applications, Device Registration, Browser Configurations, Network Settings

As an Ebay and Etsy Manager - Listed products onto these sales channels and helped maintain customer relations, helped create decal products using Adobe Photoshop

As Website Maintenance Technician - Helped maintain the website according to the new sales and promotions. Also gained proficiency in how to use Shopify

As Email Manager - Created graphic emails to be sent to CorporateImports’ subscriber list to promote their products. Gained proficiency in using MailChimp.

As a Production Coordinator - Manufactured various products for mypolicestuff / abrotherhood. Packaged and shipped various products according to the customer order.

-Installed new equipment for the new healthcare facility. Continued to monitor and resolve issues-Successfully set up all the technical equipment, ranging from printer, computer, phones and more, for ~20 offices, 6 nursing chart rooms, 4 kitchens, and various other rooms. Assisted with the maintenance of employee equipment-Learned how to use various systems, such as Meraki Systems Manager, to manage the devices used on the network. Learned how to troubleshoot printers, phones, and other devices-Gained experience in cabling, and how to correctly set up a network