Peter Procopio Email & Phone Number

Cambridge, United Kingdom

Being in a society that is over 160 years old there are old processes we complete because ‘that’s how it has always been done’. My role is to challenge these processes and make improvements to either make it a better experience for the customer, easier for team members or save through operational efficiencies. Currently I have made improvements to account opening over the phone-reducing the time by 30 minutes per time. In branch the time to open an account is 14 minutes less. I have also… Show more Being in a society that is over 160 years old there are old processes we complete because ‘that’s how it has always been done’. My role is to challenge these processes and make improvements to either make it a better experience for the customer, easier for team members or save through operational efficiencies. Currently I have made improvements to account opening over the phone-reducing the time by 30 minutes per time. In branch the time to open an account is 14 minutes less. I have also introduced paperless withdrawals to our customers. Show less

Cambridge, United Kingdom

Promoted to manager the contact centre whilst the manager was on secondment. Was in charge of two supervisors and a team of approximately 24 covering telephone, email, administration and maturity processes.

Supervising a team of 11 people across phone team members and administration team members. Helping towards team and individual sales targets. Society SLA targets and personal development