Managing the Exactive Service Desk is my key responsibility. Typically we have a daily catch up in the morning, check on the status of the various tickets, monitoring systems and reports. After that, together with my team, we prioritise the tasks for the day according to strict SLA's. During the day we handle a steady stream of calls and emails from clients needing help.Key Tasks & Responsibilities:• Developing, organising, co-ordinating, managing and undertaking… Show more Managing the Exactive Service Desk is my key responsibility. Typically we have a daily catch up in the morning, check on the status of the various tickets, monitoring systems and reports. After that, together with my team, we prioritise the tasks for the day according to strict SLA's. During the day we handle a steady stream of calls and emails from clients needing help.Key Tasks & Responsibilities:• Developing, organising, co-ordinating, managing and undertaking managed services administrative duties to support the successful implementation and achievement of support services delivery.• Managing and updating the managed services work scheduler & rotas• Assisting in the development of business processes• Customer Management• Ensuring customers are proactively updated in accordance with Service Delivery objectives and that customer records are kept updated in a professional and timely manner via our online managed services tools.• Managing the service flow with internal departments, keeping appropriate parties updated, particularly sales and operations.• Liaising with, and updating, external customers & 3rd party suppliers/systems to ensure all parties have the latest information.• Entering information accurately and swiftly for all service types, ensuring company systems reflect accurate billing information • Acting as the first point of contact for all queries and reactive service works requests ensuring that telephone calls are answered and e-mails responded to within agreed timescales and SLA’s • Raising and allocating all helpdesk tickets, prioritising and following through to job completion Technical Skills:• Active Directory• Microsoft Exchange 2007/2010/2013/2016• Microsoft Office 365• Microsoft Skype for Business• Sonus Media Gateways• Server support 2008/R2, 2012/R2 Show less

As a part of the project team deploy, install, migrate, design and support Microsoft solutions to a number of customers within the UK and abroad both remotely and onsite. · Installing, configuring, maintaining and troubleshooting Windows Server 2003/2008 · Deploying and troubleshooting Exchange 2003 /2007 / 2010 mail servers · Exchange Disaster Recovery/ High Availability and Backup strategies · Responsible for troubleshooting network related issues, mainly ISA… Show more As a part of the project team deploy, install, migrate, design and support Microsoft solutions to a number of customers within the UK and abroad both remotely and onsite. · Installing, configuring, maintaining and troubleshooting Windows Server 2003/2008 · Deploying and troubleshooting Exchange 2003 /2007 / 2010 mail servers · Exchange Disaster Recovery/ High Availability and Backup strategies · Responsible for troubleshooting network related issues, mainly ISA 2004/2006/TMG, Sonicwall and managed switches · Implementing VPN’s, Direct Access, Terminal Servers solutions · Troubleshooting backup strategies: Veritas, Backup Exec, NT Backup, Online backup. · Supporting Spam software, hardware devices: Barracuda, Message Labs, GFI, Forefront, McAfee · Supporting virtualization solutions Hyper V · Implementing and supporting Blackberry Server. · Responsible for troubleshooting other 3rd party software i.e. GFI Mail Essential, Sophos Pure Message for Exchange, Archive Manager for Exchange, GFI Web Monitor Show less

• Provides Systems Support and Administration in a multi-office environment for a global company• Participates in project reviews/change control reviews to ensure project methodology and/or change control standards adhere to published network, system and security standards and mitigate risks.• Provides server support and administration for products including the following: - Active Directory - Windows Server - Microsoft Exchange 2003,2007/2010 - VMware vSphere… Show more • Provides Systems Support and Administration in a multi-office environment for a global company• Participates in project reviews/change control reviews to ensure project methodology and/or change control standards adhere to published network, system and security standards and mitigate risks.• Provides server support and administration for products including the following: - Active Directory - Windows Server - Microsoft Exchange 2003,2007/2010 - VMware vSphere 4.1/5.0• Develops IT processes and documentation and adheres to all established IT processes• Works within a global team to assist with projects related to supporting an international IT infrastructure• Provides Tier 2,3 support for the Service Desk in resolving issues related to Systems Infrastructure Show less

As a part of the project team deploy, install, migrate, design and support Microsoft solutions to anumber of customers within the UK and abroad both remotely and onsite.· Installing, configuring, maintaining and troubleshooting Windows Server 2003/2008· Deploying and troubleshooting Exchange 2003 /2007 / 2010 mail servers· Exchange Disaster Recovery/ High Availability and Backup strategies· Responsible for troubleshooting network related issues, mainly ISA 2004/2006/TMG,… Show more As a part of the project team deploy, install, migrate, design and support Microsoft solutions to anumber of customers within the UK and abroad both remotely and onsite.· Installing, configuring, maintaining and troubleshooting Windows Server 2003/2008· Deploying and troubleshooting Exchange 2003 /2007 / 2010 mail servers· Exchange Disaster Recovery/ High Availability and Backup strategies· Responsible for troubleshooting network related issues, mainly ISA 2004/2006/TMG, Sonicwall and managed switches· Implementing VPN’s, Direct Access, Terminal Servers solutions· Troubleshooting backup strategies: Veritas, Backup Exec, NT Backup, Online backup.· Supporting Spam software, hardware devices: Barracuda, Message Labs, GFI, Forefront, McAfee· Supporting virtualization solutions Hyper V· Implementing and supporting Blackberry Server.· Responsible for troubleshooting other 3rd party software i.e. GFI Mail Essential, Sophos Pure Message for Exchange, Archive Manager for Exchange, GFI Web Monitor Show less