Peter Rasmussen Email & Phone Number

Windham, Ny, Us

Rensselaer, New York, United States

Syracuse, New York, United States

Responsible for the oversight and management of the patient support team to include development and deployment of policies and procedures, training and supervision of staff and responding to escalated client complaintsCreated and tracked departmental key performance indicators and reporting metrics to Senior LeadershipMember of Payor Relations Team, focused on patient retention and re-engagement

Syracuse, New York, United States

Responsible for the coordination and support of COVID-19 testing for students and faculty across SUNY’s 64 colleges and universities system.Lead a large-scale community testing project at request of NYS Governor's Office resulting in the establishment of 43 community-based testing sites for COVID-19 across NYS to provide better access to testing in collaboration with public health officials.Managed communication with clientele (Higher Education, Government, Private sector)Trained new customers on Standard Operating Procedure for COVID-19 testingCollaborated with multi-disciplinary departments to enhance user experienceIn this role, I was part of a small team that lead the mobilization, set up, training and onward management of over 45 community testing sites and 200+ Temporary Staff and Supervisors throughout all of NYS.

Windham, New York, United States

Supported a family-owned business in the daily operation of a 30-room property. Assigned tasks included ordering and receiving supplies, limited food service, concierge services and general day to day operating tasks as assigned.

Boston, Massachusetts, United States

Leader of a weekly Service Excellence CommitteeReviewed and maintained VIP profilesManaged Hotel Loyalty Program, validating stays and point crediting for membersConducted training for all departments on hotel loyalty through program transitionProvided individual training plans for telecommunication team through reassessment of job descriptionsWorked with all departments to engage staff to improve guest satisfaction scores

Greater Boston Area

Responsible for the oversight of operations of all guest service divisionsConducted monthly meetings to review feedback from guests, team performance, create incentive programsCreated employee development plans to adhere to corporate standardsServed as primary point of contact for travel groups international and domestic

Responsible for the oversight of the operations of all Front Office DepartmentsReviewed and submitted accurate payroll on a bi-weekly basisMaintained 4-Star service rating as defined by Forbes Travel MagazineReviewed and audited quality standards with team members across all areas in departmentChampioned Front Desk Upsell program generating $20,000 additional revenueAudited guest accounts applying packages and settling discrepanciesEffectively and efficiently handled guest challenges by creatively determining solutionsDeveloped a productive and positive relationship with Union members

Greater Boston Area

Rotational Position throughout the Rooms Division

Niagara Falls Ny

Windham, Ny

Conducted guest satisfaction surveysDistributed business reports to different departmentsDesigned and distributed flyers and posters for mountain eventsAssisted in video productionAssisted Food and Beverage Dept. during high volume timesCaptured and Produced photo of the day Welcomed group tour buses to the resort, briefing guests on conditions, base lodge layout and any other relevant information

Hue,Vietnam

Rotational Internship including 2 Food and Beverage Outlets, Guest Services attendant at both Alba Thanh Tan Resort and Alba Hotel, Sales Department (researching and soliciting sales with US Tour Companies), Reception at Alba Hotel