Service Delivery & Program Manager
• Manager of all Information and Communications as well as Operational technology services. • Ensure 800 users in a heavy industry environment have full production and safety provided to them from invested and future technologies. Manage staff of field service technicians as well as manager SLAs with major vendors and 3rd party providers.• Manager ICT Projects being performed by vendor Project Managers and attend Business Partnership meetings providing technical input to overall… Show more • Manager of all Information and Communications as well as Operational technology services. • Ensure 800 users in a heavy industry environment have full production and safety provided to them from invested and future technologies. Manage staff of field service technicians as well as manager SLAs with major vendors and 3rd party providers.• Manager ICT Projects being performed by vendor Project Managers and attend Business Partnership meetings providing technical input to overall business PMO. • Organise and manage technician’s workload and performance capability. • Communicate business and technical requirements to national and international subject matter experts to ensure resolution to challenges. • Manage and escalate all IT and OT challenges that could not be resolved within sufficient timeframes or with local resources• Involvement and organisational planning of ICT and Communications projects as well as provide guidance for non ICT projects.• Design and incorporate monitoring systems, projects (infrastructure and application), business strategy, budget and direction in an ITIL environment. • Organise and Manage stakeholder communication and manage expectations.• Attend/facilitate CAB, Capacity, Change and Risk Management meetings.• Communicate issues and concerns of operational capability and provided SLA support with corporate contracts team. Show less