My current role involves providing day to day onsite IT support to the staff of the London office, and remote support for the Amsterdam, Dubai, Hong Kong, Singapore and US offices, all within a Windows Server 2016 and Windows 11 environment. Key responsibilities:Managing and undertaking all aspects of IT support within the organization. Management of Active Directory, DNS, DHCP, WINS, and Group Policy issues. Administration of Windows 2008, 2016 and Citrix network servers, and Lotus Notes email systems. Working to agreed Service Targets and KPIs.Production of management reports for Senior Directors.Installation and management of firewalls, fibre circuits and network servers.IT budget forecasting and procurement.Management, programming and troubleshooting Mitel and iPhone telephony systems.Management and deployment of Anti Virus software.Management and administration of disaster recovery procedures.Provision of out-of-hours support and management of bi-monthly maintenance days.

My role involved the provision of both telephone, remote and onsite technical support to Admin and Curriculum networks in National Primary and Secondary Education. Sales generated business involved the installation and transfer of servers, desktops, peripherals and software. Particular attention was given to the support of the Sims.Net Information Management and FMS Finance Systems.Key responsibilities:Providing proactive, creative and innovative IT systems advice and consultation.Installation, maintenance, upgrade, and migration of Windows 2003 servers and XP desktops.Installation and maintenance of peripherals and software.Ensuring a professional and customer orientated focus to develop relationships with new and existing clients.Maintaining a versatile approach in order to adapt to unfamiliar working environments.

As IT Technician I provided day to day desktop support to teachers, pupils and associate staff within a Windows Server 2003 and XP environment.Key responsibilities:Providing proactive support to staff and pupils at all levels.Active Directory user account creation, maintenance and management.Microsoft Exchange mailbox creation, maintenance and management.Installation, maintenance and upgrade of Windows XP systems.Managing product inventory system and product procurement.

Working closely with Rock Solid and their clients I designed and developed a number of small scale websites using HTML, SHTML and CSS to increase and promote their online presence and income. This often involved the explanation of technical details to non-technical personnel in a manner that they were able to understand in order to best meet their goals.

During my time at the Churchill I provided a full front of house customer service role which involved the setup and running of the theatre bars, assisting with corporate events and the marketing of forthcoming productions.

As Order Administrator I carried out the day to day processing of orders from initial input through to delivery to the customer. This role allowed me to combine both my customer service and technical experience while working under pressure and to a tight time frame dealing with both UK and international customers and suppliers.

While studying for a Web Design course I was required to carry out telesales of IT based courses such as MCP and MCSE. I was also involved in the design and development of websites for the companies’ client base.

As Sales Assistant I provided shop floor support for customer enquiries as well as supervising the sales orders area. As a member of the sales order staff I liaised with customers and suppliers following purchases through the system from warehouse to customer delivery. I also had direct involvement with the Garden Centre and was responsible for stock rotation and merchandising.