Peter Remus Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

• Overseeing a team of 10, including 2 team leads responsible for accurate production and collection of $23M in monthly billings, over 40,000 active account across multiple billing platforms• Prioritizing collection efforts, amongst a team of 7 specialized collections representatives, managing a portfolio of $35M in monthly receivables, across different risk segments. • Ensure on-time and accurate delivery of 40,000 monthly recurring and 300 manual invoices to customer base, in collaboration with internal stakeholders in I.T. and external vendors• Engaging with Finance, as part of month-end processes, to review Bad Debt provision analysis and other AR specific measures and results. • Analyzing available data, defining KPI’s and highlighting arears of opportunity for AR aging, cash collection, DSO, bad debt and invoice production performance• Responsible for change management initiatives, impacting the billing operations and collections departments, to ensure proper requirements are defined and process gaps are identified• Managing the 3rd party collection book of business and recovery success of delinquent accounts• Engaging with Internal and External Audit, to ensure appropriate reporting and testing controls are in place, pertaining to SOX compliance, in tandem with our U.S. business operations

Toronto, Canada Area

Direct the daily operational function and activities of the Customer Advocacy Team. This includes developing a centralized process to funnel all executive complaints, all potential sales leads to one central location to be actioned in a timely manner, performing root cause analysis on the escalations received and developing plans to address chronic issues.Responsible for responding to Social Media accounts on Twitter and Facebook as well as issues funneled through Allstream.com

Toronto, Canada Area

Experienced analytical Telecom Professional who collaborates with teams to deliver projects on time and within budget.•Produce use cases, requirements, workflow diagrams, cost-benefit analyses for complex initiatives.•Conduct process improvement assessments; produce root-cause diagrams, cost-benefit analyses.•Project manage cross-functional teams tasked to deliver system and process change initiatives within a large, national service provider (new product implementations, process re-engineering, quality improvement teams, inter-business process development, service migration planning, industry compliance initiatives, applications retirement/end of life, Voice Over IP; wireless; network optimization technology) •Create and deliver end-user training; provide end user support.•Manage project testing activities (UAT, ORT) through to Controlled Introduction and General Availability.•Create and communicate change management strategies and monitor performance indicators.

•Provided leadership and developed a department of Billing Investigators, and 1 team lead focused on resolving all complex customer billing inquiries.•Focused on stream-lining processes, and developing service level agreements with other departments in an effort to reduce dispute cycle times.•Coached Team Lead on job roles and responsibilities developing an action plan to address escalations and job performance issues. •Constantly promote process improvements to ensure that departmental objectives are consistently met, or surpassed.

• Manage, coach and lead a group of 18 unionized long distance provisioners focused on processing all EEA, Calling Card, Teleconference and Dedicated Voice services.• Focused on automating all processes, which required re-work in an effort to reduce provisioning lead times and resources required.• Handle all escalations received and perform root cause analysis to determine why escalation was received and what can be done to eliminate similar escalations in the future.• Constantly promote process improvements to ensure that departmental objectives are consistently met, or surpassed.

Honours Bachelor Arts, Major In Political Science, Minor In English

Activities and Societies: Sigma Chi - Charity Chair

Education record