Maintaining and updating Coventry Elim's website, www.elim-coventry.org.uk . Also set up and maintain the church social media presence on Facebook, Twitter and Google+.

Answering incoming calls from business and corporate customers who are having issues with their mobile devices. Offering diagnostic advice and education in correct use of the device to try and resolve the issue over the phone. If this is not possible, arranging for replacement devices to be sent out.

Calling customers who have sent in mobile handsets for repair to gather information that will enable correct diagnosis and replication of the fault.

Built and maintain the BlackClover website at www.blackclover.co.uk Also looking after BlackClover's social media presence, currently on Twitter and Facebook, but hoping to extend this to other networks in the future.

1st line support for the company's specialist car dealership software, Pinnacle. Assisted customers with basic network issues and software issues.

Answering queries about online banking service via email and phone. Training new recruits when they first started using the live systems. 'Team Expert' for the cahoot Webcard, advising other team members when issues were reported and had access to backend systems if needed to resolve problems. Responsible for logging and destruction of undelivered credit/debit cards.