Peter Rishiraj Email & Phone Number

Birmingham, England, United Kingdom

• Identifying areas for improvement in the operational technical guidance available to staff and acting on these using appropriate channels.
• Triage requests for guidance received into the team, where appropriate responding to case-specific queries and providing advice on the correct course of action to take or escalating to your manager where appropriate.
• Develop effective and collaborative working relationships with team colleagues, the wider department as well as external stakeholders.
• Supporting and contributing to the creation and updating of technical guidance for departments across the organisation.
• Careful consideration of the relevant legislation, including but not exclusively the MCA 2005, and MoJ/OPG policies to ensure an accurate and consistent service is provided to customers.
• Ensuring any internal guidance is consistent with externally published guidance, operational policy and legal advice.