Peter Roberson Email & Phone Number

Scottsdale, Arizona, US

• Perform manual execution of test cases to regression test the BroadSoft core voice ecosystem and its thin client applications
• Create and document test cases for third party application regression testing to ensure the products meet the expectations of Nextiva customers.
• Convert third party documentation into full test suites for regression testing
• Created a multi-threaded XSI Events client in python from scratch for use in automation BroadSoft XSI Event REST API automation testing
• Created an automation and reporting framework from scratch to automate the regression testing of BroadSoft XSI Action REST APIs in Python
• Created an automation and reporting framework from scratch to automate the regression testing of BroadSoft XSI Event REST APIs in Python

Paris, Paris - Issy-les-Moulineaux, FR

• Perform manual testing of Angular applications
• Perform manual testing of.NET Core REST APIs using Swagger
• Create automated regression tests of.NET Core REST APIs using JMeter
• Create regression and functional automated tests of.NET Core REST APIs using JMeter
• Create automated UI regression tests using Selenium and C#
• Create test cases and test plans using qTest

Atlanta, GA, US

• Performed manual testing of Angular and React applications on both desktop and mobile browsers (IOS, Android, Chrome, Safari, IE, Firefox, etc)
• Performed manual testing of Java REST micro-services using Postman and Swagger
• Created performance tests using Gatling and load tests using Gatling and BlazeMeter
• Created REST API tests in Postman to allow the tests to be repeatedly run and automated
• Wrote automated E2E (end-to-end) tests for Angular applications in JavaScript using Selenium Protractor.
• Extended the automation framework for E2E tests by creating page objects and new tests.

Irvine, CA, US

• In addition to the duties performed as an SQA Engineer, also performed the following:
• Created test cases and test plans in TestRail test case management system
• Wrote High Level Designs (HLDs) for new Double-Take product functionality for Microsoft Failover Clustering (MSCS)
• Recreated customer issues and verified the fixes were properly merged into new releases
• Experience using Microsoft TFS and Rational ClearQuest to document software defects found in testing
• Wrote automated scripts in Powershell to create test data and configure test environments

• Generated work items for bugs found and tested software changes
• Reproduced customer issues and worked closely with development to resolve them
• Performed functional testing of new features of the Double-Take availability product and worked closely with development to document and resolve issues found in testing
• Wrote automated test scripts in Powershell to recreate customer issues and bugs found in testing
• Researched and investigated Exchange features to determine compatibility with Double-Take software
• Performed functional testing of Double-Take software with Microsoft Applications including Exchange (2003, 2007, 2010, and 2013) and SQL (2005, 2008 R2, 2012) in both a standalone and high availability (clustered).

• Received escalations from Level 2 engineers and resolved all customer issues that were not software defects
• Documented product defects and customer enhancement requests using ClearQuest for Development and QA review
• Engaged 3rd party support organizations in cases of product interoperability issues
• Mentored level 1 and level 2 engineers in regards to product knowledge
• Provided weekly status report of issues escalated to Development
• Communicated with Development and QA to determine the status of hotfix testing and release

• Recreated customer issues to determine if the issue was a software defect or compatibility issue
• Performed extensive investigation of customer environments to resolve complex customer issues
• Assisted customers with server performance tuning
• Assisted customers with troubleshooting AD, DNS, Exchange, SQL, network issues
• Provided expertise in the Double-Take products to resolve configuration issues
• Escalated software defects to Level 3 Support Engineers

• Opened cases, documented customer issues and gathered diagnostic information
• Resolved all customer issues not requiring extensive investigation
• Diagnosed and resolved customer network infrastructure issues – Active Directory, DNS
• Documented, summarized and escalated complex issues to level 2 Support Engineers

• Designed, administered, supported, and implemented Windows 2000, Exchange 2000, Exchange 5.5 and NT 4.0 networks
• Diagnosed and resolved PC and network issues
• Installed and configured Exchange 2000 environments for customers
• Performed Windows NT 4.0 to Windows 2000 migrations
• Implemented hub and spoke VPN topology using Cisco PIX firewalls and routers

Master Of Arts (M.A.), History

Bachelor Of Arts (B.A.), History, Anthropology