Peter Roberts Email & Phone Number

90 Allstate Parkway

POSITION RESPONSIBILITIES:Facilities Management Working collaboratively with internal clients, oversees the sourcing, leasing, space fit up and moving of office space for the organization  Plans and oversees building work / renovations Manages building maintenance activities ensuring that facilities meet government regulations and environmental, health and safety standards. Responsible for drafting, negotiating and overseeing lease agreements.  Through team members, manages contractors to ensure delivery schedules/timelines, quantity and quality criteria are met. Manages costs for goods and services to maximize cost-effectiveness. Prepares and tracks facilities’ budgets.  Monitors expenses and payments. Procurement  Working collaboratively with internal clients to determine and successfully deliver business requirements. Manage, cultivate and maintain effective, high quality and cost-efficient vendor relationships.  Support RFP process with prospective suppliers.  Develop and implement procurement plans to offer opportunities for strategic sourcing through the formal bidding process. Ensure that all procurement activities are managed within budget. Track supplier performance. Monitor and maintain necessary inventory levels as required. Develop and update policies and procedures for procurement related functions. Ensure that team members have the necessary tools and technology to be efficient and productive.Insurance Responsible for the management of our insurance program, including coverage, claims, cost and best practices Support for RFPsStaff Development Manages, develops and trains Facilities and Procurement team members Plan and monitor staffing levels to ensure efficient utilization of staff.

Markham

Responsibilities:• Customer and stakeholder engagement, project scope development, and project management associated with the project life-cycle of sourcing leasing build-out and relocation of facility locations nation-wide.• Coordinate with design firm for timelines of construction activities• Management of project costs, scheduling, resource usage, and safety with contractors and customers• Interaction with customers, design engineers, interior designers, accounting, procurement, and planners involved in the coordination of project activities• Support and enhance Corporate Project Management Guidelines and standards and other best practices in the execution of projects• Manage\liaise with external real estate broker, operations and design firms for new location search.• Lease negotiations • Direct and/or work with staff, consultants and vendors to manage and implement multiple projects, including but not limited to developing and managing project plans, budgets, schedules, reports, timelines, executive presentations, and funding authorization requests.• Provide ongoing scrutiny and adherence to project timelines, deadlines and schedule.• Pro-actively plan and schedule tasks and dependencies related to project timelines, deadlines and schedule.• Financial Discipline and Cost Savings approach• Develop, review and approve project scope of work and budgets• Develop and manage ongoing cost control for assigned projects.• Provide oversight for the capital planning process and execution of the plan.• Develops and maintains a schedule and budget for the assigned projects.

Telecommunications Manager (2003 till Dec 2013) Responsible for the management and support of the voice and data network across all Softchoice locations( 35 offices across Noth America). Ensure the stability, functionality and cost effectiveness of the North American call centers as it relates to technology infrastructure call routing and capacity planning.Manage forecast and track the Telecommunications and Network budgets. Coordinate, manage and participate with internal and external project teams to ensure timelines and budgets are met for infrastructure projects. Key contact for our vendors to manage contracts and conflict resolution conduct contract reviews and billing audits.Responsible for all the data centers at Softchoice cabling and power related standards.Managed the conversion of our PBX call centers to the Cisco UC platform.Conduct voice and data budgeting, RFP's and contract negotiations. Aggressively manage the voice and data infrastructure budgets to plan.

Toronto, Canada Area

Managed the facilities team \ Responsible for developing comprehensive project plans, determining and assigning resources as well as determining costs and ROI based on business needs.Managed the Telecommunications and Facilities budgets. These budgets combined were 3 million dollars in the 2011 fiscal year. Led project teams on 4 Softchoice acquisitions over the 3 year period.Managed the lease portfolio for all Softchoice offices (over 300,000 SqF within 38 Offices)

Was responsible for the telecommunications and WAN infrastructure at Source Medicals eighteen offices across Canada. Maintained the voice infrastructure, including two Nortel Meridian Option 51C’s and multiple Nortel Option 11C’s Managed the Network team.Negotiated all voice, data and cellular contracts for service-level agreements and cost reductions with major telecommunications vendors. Forecasted and balanced the $2 million annual voice and data budget.Maintained current technology solutions for three national customer service call centers.

Was responsible for the operation of Global Strategy’s call center. This call center had seventy-five full time agents and handled in excess of one hundred thousand inbound calls per year.Managed the daily work load of the voice analyst. Maintained the voice infrastructure, including the Meridian Option 61C phone switch with Meridian Mail as well as CCR, IVR and Meridian Max system applications.Developed, implemented and tested the disaster recovery plans for the call center and the area offices as well as the fund managers’ offices.Negotiated all voice and data contracts for service-level agreements and cost reductions.Facilitated communication with external agencies which included being the prime electrical and data cabling contact for Global Strategy.Forecasted and balanced the $500,000 annual voice budget.