Peter Roth Email & Phone Number

• Wag Hotels is the Ultimate Stay & Play Resort where dogs and cats can enjoy hotel-style boarding in private Wag Rooms and luxurious Ultra Suites with large TVs, treat dispensers, 24/7 WagCam, Netflix, and music.
• Responsible for ensuring exceptional care and customer service for our furry guests, clients, and staff. Development of managers and associates at all levels within the hotel. Hire, recruit and retain key talent.
• Manages and resolves conflicts and disagreements in a constructive manner.
• Performance management for all staff by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
• Prepares, justifies and administers the store budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. Manage labor and costs to.
• Support for innovation and organizational changes while implementing and fostering organizational change successfully.

• Manage a team of 3 throughout the Bay Area to provide customers and residents a safe location for basic needs.
• Provide up-to-date information in neighborhoods and communities during natural disasters and/or PG&E Public Safety Power Shutoff (PSPS).

San Leandro, California, United States

• Led a team of 50+ and provided excellent customer satisfaction and met (often exceeded) sales goals while ensuring efficient day-to-day store operations in multiple store locations throughout the San Francisco Bay Area.
• Administrative: filed paperwork, budgeted payroll, ordered products and store supplies, and analyzed sales numbers. Developed strategies rising customers pool, expanded store traffic, and optimize profitability.
• Labor management: recruited and trained new hires, created weekly schedules, monitored team performance, and efficiently coached staff.
• Provided excellent customer service ensuring care and speedy transactions.
• Ensured employees follow all safety and loss prevention guidelines as outlined by the corporate offices.
• Experienced store lead supporting multiple East Bay District Managers in opening and preparing new stores and pharmacies before projected opening dates. Recruited and trained new store managers for the district making.

• Responsible for all phases of the stores’ operations by managing and controlling the operations of the store to ensure that company standards and expectations are consistently met.
• Executed business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service.
• Recruited, train and develop Associates.
• Managed the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.

• Responsible for leading, managing, motivating, and fostering a team of 30+ in driving store performance, high customer service results where store received Staples Platinum Metal for customer service excellence and.
• Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; communicating company values, strategies, and objectives; assigning.
• Maintained quality service by establishing and enforcing company standards
• Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
• Developed strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
• Contributed to team efforts by accomplishing related results as needed

• Monitored school computer labs, maintained work stations, and provided on-site technical support
• Refurbished desktops and laptops for community distribution
• Assisted in providing classroom instruction
• Unlocked Windows/BIOS password protected consoles
• Mapped network drives and diagnosed workstation and printer connectivity issues
• Created domain controllers, printer servers, and proxies

• Managed active directory
• Assisted with computer lab installments and desktop configuration
• Diagnosed computer hardware malfunctions and hardware/software issues with methods from A+ handbooks
• Repaired salvaged laptops
• Performed remote software installations and diagnostic
• Cloned machines with Norton Ghost