Director Of Operations
San Ramon, California, Us
ARC Document Solutions, Inc. provides technology and services focused on document and information management for the architectural, engineering and construction industry. Our solutions reduce costs and increase efficiency in our customers’ offices, in their archives, and for their projects.The Company provides onsite managed print services (MPS), archiving and information management (AIM), construction document and information management (CDIM), as well as the sale of web and cloud-based applications to support these services. In my role as the Northeast Director of Operations and Lead SME my responsibilities included:-Provided training, presentation and consultation of technology solutions to clients and staff-Managed and supported technology sales and services related to document management-Impacted the overall direction, coordination, evaluation and production aspects of all locations-Focused on fiscal goals including meeting and exceeding corporate gross profitability targets-Formulated and administered organizational expectations by leading a team of managers-Participated in corporate strategic planning and implementation related to growing sales, reducing costs, improving workflow and efficiency, and enhancing the customer experience-Develop and utilized an annual budget and business plan, adjusting quarterly or as needed-Made decisions in hiring, terminating, training and developing managers and employees-Coached managers and employees to achieve optimal performance and process efficiency-Sustained an environment in which all employees are kept highly motivated and educated in the services and technology the company provides, as well as related industry technology