Peter Royer Email & Phone Number

Lewisham

Working on 2meg circuits using Nortel, Marconi and Nokia infrastructure. Building circuits on CRAMER.

I am now looking for a new challenge that will add value to an operational, supply chain and logistics department. As a regional manager at Virgin Media I brought back high volumes of network and residential equipment back to Virgin Media for screen and clean, resale or disposal meeting and exceeding targets set.Improving the customer experience internal and external was vital to this success

Tasked with collecting and returning customer equipment to Virgin Media to meet WEEE obligations (Waste, Electrical, and Electronic Equipment) Managed and recovered Virgin Media network equipment by using current 3rd party contactors and liaising with new partners as part of a high profile cost avoidance initiative. Initiating new processes to capture and correctly record our successes that were reported back to HOD and Directors. The target set was to recover £8 million worth of… Show more Tasked with collecting and returning customer equipment to Virgin Media to meet WEEE obligations (Waste, Electrical, and Electronic Equipment) Managed and recovered Virgin Media network equipment by using current 3rd party contactors and liaising with new partners as part of a high profile cost avoidance initiative. Initiating new processes to capture and correctly record our successes that were reported back to HOD and Directors. The target set was to recover £8 million worth of equipment, actually recovered £12 million 2010. Managed the return of CPE (Customer Premise Equipment), back into the supply chain for screen and clean reuse/disposal via WEEE. Over 166,000 set top boxes recovered and returned valued at circa £19 million Part of a successful project team that detailed our requirements to succeed in bringing our logistical 4PL vision and operation under one roof with partner Kuehne & Nagel, allowing Virgin Media to use one logistical solution for its growing businessSuccessfully leveraged opportunities for cost savings by challenging and negotiating incumbent 3rd party partners to review their costings. Part of a change management team that launched the new Customer Management System for all legacy companies brought together under the Virgin Media umbrella, responsible specifically for field based teams Show less

Fruitfully managed teams for the rollout of Digital TV installations and fault resolution throughout the south. Motivated and built team awareness in order to achieve the ever changing requirements of the company Successfully managed teams to help improve the customer experience by ensuring rigorous adherence to "speed of fix" objectives and improved quality for repair of faults in the field. Network engineers, fault technicians and installers attained a 96% speed of fix within… Show more Fruitfully managed teams for the rollout of Digital TV installations and fault resolution throughout the south. Motivated and built team awareness in order to achieve the ever changing requirements of the company Successfully managed teams to help improve the customer experience by ensuring rigorous adherence to "speed of fix" objectives and improved quality for repair of faults in the field. Network engineers, fault technicians and installers attained a 96% speed of fix within the correct time frames.Effectively rolled out new initiatives and technologies for field based staff to improve and increase performance. EARLY CAREER Show less

Successfully led Installation, Service and Network teams for the rollout of and repair of digital TV, telephone installation. This also included the early resolution of residential and business faults. My team was able to improve the speed of fix and reduce the number of faults and ultimately improve the customer experience

Produced reports detailing the effectiveness of workforce in repairing major and minor faults that affected both business and residential customersEffectively managed a team of network, installation and fault engineers as part of the "Turf Management" initiative. Performance was improved from 83% to 94% and the fault rate was reduced from 3.9% to 1.7%

Produced and submittted regular reports to directors and management for discussion, detailing the effectiveness of workforce in repairing major and minor faults that affected both business and residential customers. Key KPI's were followed and met but I always looked for improvement.My previous role in the field gave me an opportunity to influence directors and othe stakeholders in identfying where and how we could improve perfomance uin the field

Restoring Cable TV and residential telephone faults. Assisting other team members who had diffuiculties in the field, training them to improve the speed of fix

Education record

Basic Electrical Principles (Cable & Wireless College - Lancing) Intermediate Electrical Principles (Cable & Wireless College - Lancing).

Education record

Activities and Societies: Football, Rugby, Baskteball, Gymnastics,School Choir