Peter Ryall Email & Phone Number

London, England, United Kingdom

South East

Bromley & Bexley

London, United Kingdom

London Area, United Kingdom

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques.

London, United Kingdom

Responsibility for all aspects of business operations, including overseeing the day to day operations to ensure business success. Maintaining, ensuring adherence to policies and procedures. Mentoring and training staff and all aspects of staff welfare from officer to management. Working with clients to ensure the high quality of service is met at all times

Responsibility for all aspects of business operations, including overseeing the day to day operations to ensure business success. Maintaining, ensuring adherence to policies and procedures. Mentoring and training staff and all aspects of staff welfare from officer to management. Working with clients to ensure the high quality of service is met at all times.

Responsible for the operational management activities: financial budgeting, organisational effectiveness and risk management Managed turnover of £22 million for both retail and commercial business unitsManaged and implemented a large scale TUPE process extended to 32 stores nationwideAttended visits to sites on national basis to solve problem and conducted/evaluated general services auditsReviewed and agreed SLA agreements according to the financial budget Responsible to approve all expenditure and cost control Produced monthly reports and established KPI for future areas of developmentEffectively and efficiently managed organisation departments: HR and Control etc.Reviewed and analysed budget, profit & loss account and identify new business/market trendsAccountable for all issues related to new clients, customers relations, staff and welfare issues

Managed corporate accounts maximising potential revenues while achieve business targetsAssisted with the preparation of contractual agreements and ensured that these fully adhered to the company's policyResponsible for the full tender process cycle/tender proposal through to TUPE stage which involved the mobilisation of the London University Purchasing Consortium contract across 11 sites with 212 staff with a final value of £8millionOverseen the day running of the sites and management of 32 clientsEffectively solved problems and managed risks to ensure achievement of targets in the short-long runProvide reports and analysis as required

Developed new business relationships, generated and negotiated new income for SectorGuard plc to the agreed annual targetEngaged potential clients through direct communication in face to face meetings, telephone calls and emailsActively and successfully managed the sales process cycle lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management teamEnsured that all sales opportunities were captured and exploredIndividual responsible for new business and target expectations analysing clients marketing objectives including overall ROI

Responsible for the management of all national financial/budgeting operations Dealt with the day-to-day running of the division managing a team of 5 Operations Managers and 8 Mobile SupervisorsManaged alarm response services and promptly resolved problems/issues covering London , Southeast, East and West Midlands regionsAssisted in the development of the strategic plan for all operational activityImplemented and monitored the annual and medium term operational plans, program and projects to meet overall objectives and agreed timingsEnsured effective internal communications both within the operations team and across the organisation

Responsible for managing the budgets for all projects, and related development activitiesAccountable for the effective financial management of the operations teamProvided monthly information to enable the creation of financial results and forecasts Supervised clients portfolio dealing with face to face relation and problemsDealt with risk assessment for the entire portfolioCompiled and agreed annual budget

Own Business - Sold to Gainsborough