Peter Ryan Email & Phone Number

Edinburgh, Scotland, Gb

Glasgow, United Kingdom

• The purpose of this role is to carry out a full review of the end to end processing of claims made against the Financial Services Compensation Scheme (FSCS), to ensure consistent delivery of fair customer outcomes• Ensure all FSCS Claim decisions allocated for review, are checked against the relevant policies and procedures and the customer responses are accurate • Maintain an excellent quality of work and meet competency levels as set by Team Manager• I work closely with all FSCS Operations colleagues to identify trends and root causes of errors that can feed a process of continuous improvement• Participate in training and coaching sessions required to achieve and maintain the level of competency required to perform their duties• I consistently meet or exceed any set production and quality targets• I discuss/provide feedback on findings and insight to case handlers, client and management• I contribute to report production as required by FSCS Operations• Perform/check accurate redress calculations and produce a written response for the customer in a clear, confident, human and helpful manner. This included the use of specialist pension redress calculation software (RECAL).

Glasgow

Glasgow, United Kingdom

Education record

Education record