With over 15 years of experience in the information technology and services sector, I am a Support Specialist at Geodirect, a leading provider of geospatial solutions and services for various industries. I provide technical support and solutions to customers who use Geodirect's hardware and software systems, such as geospatial, photogrammetry, hydrographic, and 3D scanning applications. Training customers with al kinds of hardware and software tools.My core competencies include software, mechanical, electronics, maintenance, and repair skills, as well as customer service, communication, and collaboration skills. I work with product owners and software companies to report bugs, request new features, test new updates and upgrades, and ensure customer satisfaction. I also hold a Project Management Certification and a Specialty Coffee Association Barista Skill Foundation certificate, which reflect my passion for continuous learning and improving my skill set. Additionally, I am certified to operate drones in different categories and scenarios, which adds value to my field of expertise and enhances my professional profile.