Purchasing, Accounting, Management, and Sales departments to ensure great service levels for the customer.I create product quotes, track, and expedite shipments to ensure product continuity. I inspect parts, and create kitting instructions for our team to build kits to customer specifications and BOM's.I am the point of contact on all customer issues, and communicate with customers on current and future project needs.I also provide on-site product quantity assessments… Show more Purchasing, Accounting, Management, and Sales departments to ensure great service levels for the customer.I create product quotes, track, and expedite shipments to ensure product continuity. I inspect parts, and create kitting instructions for our team to build kits to customer specifications and BOM's.I am the point of contact on all customer issues, and communicate with customers on current and future project needs.I also provide on-site product quantity assessments and fulfillment for my designated customer locations. Show less

• Resolve customer complaints and provide answers to questions regarding policies and procedures (statistic requests, agency visits, etc.)• Interpret and communicate work procedures and company policies to staff • Supervise the customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems• Provide employees with guidance in handling difficult or complex problems, and resolving escalated complaints or… Show more • Resolve customer complaints and provide answers to questions regarding policies and procedures (statistic requests, agency visits, etc.)• Interpret and communicate work procedures and company policies to staff • Supervise the customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems• Provide employees with guidance in handling difficult or complex problems, and resolving escalated complaints or disputes• Train or arrange for training and instruct employees on their job duties and company policies• Increase team morale by holding special events• Monitor phone statistics and create Excel reports• Handle overflow customer service inbound calls as needed• Evaluate customer needs to meet quality standards for services, and evaluate customer satisfaction Show less

• Trained new team members and assisted with procedure questions, including the use of PowerPoint presentations • Point-of-contact for, and addressed, escalation calls (researched and resolved client and vendor problems) • Followed up on already placed appraisal orders and kept the client updated on the appraisal processExported all important information received from the appraiser to the client

• Dispatched work to service technicians accordingly to increase productivity • Assisted customers with service issues on their vehicle, and wrote up repair orders• Assisted customers in establishing what was best for their vehicle per the mileage and past history, including warranty searches • Tracked statuses and updated customers on their vehicle, including part orders• Processed incoming and outgoing rental vehicles in a professional and timely manner• Filed current and… Show more • Dispatched work to service technicians accordingly to increase productivity • Assisted customers with service issues on their vehicle, and wrote up repair orders• Assisted customers in establishing what was best for their vehicle per the mileage and past history, including warranty searches • Tracked statuses and updated customers on their vehicle, including part orders• Processed incoming and outgoing rental vehicles in a professional and timely manner• Filed current and past rental contracts and updated the customer database with new information• Took vehicle and sales statistics daily and reported to corporate office if more adjustments were needed Show less