Accountable for the governance and delivery of all Voice and Mobile service provisioning activities for Optus BusinessDrive the alignment of business and E2E delivery priorities to enable the optimal delivery of revenue AOP objectives: • Delivery of service and equipment revenues in the order of $300-350 million annualised through a combination of mobile transition, mobile service activation and voice service activation & porting activities. • Estimated annual direct… Show more Accountable for the governance and delivery of all Voice and Mobile service provisioning activities for Optus BusinessDrive the alignment of business and E2E delivery priorities to enable the optimal delivery of revenue AOP objectives: • Delivery of service and equipment revenues in the order of $300-350 million annualised through a combination of mobile transition, mobile service activation and voice service activation & porting activities. • Estimated annual direct operating budget of $5 million, influencing a Cost-of-Sale and operating budget of $30-40MContinual service improvement of provisioning key business processes, policies and procedures in alignment with ITILv3/ISO20000 best practices for IT Service Management and ISO 9000 quality management standards. Drive high performance culture - Implement high performing team program, embed values, reward and recognition program and drive performance managementFoster a culture of service quality, innovation in solutions and improved productivity based on establishing and measuring meaningful performance metricsKeep abreast of relevant technology to improve service delivery Show less

Accountable for the overall timely & accurate delivery of customer solutions within Service Provisioning, Optus Business. Operational accountability includes the provisioning of all fixed carriage product services across OB and/or service management across transition portfolios driving on-time revenue turn-on. Ensuring efficient and effective delivery of new customers into Optus Business Service Operations or new service types/products for existing Optus Business customersThe role is… Show more Accountable for the overall timely & accurate delivery of customer solutions within Service Provisioning, Optus Business. Operational accountability includes the provisioning of all fixed carriage product services across OB and/or service management across transition portfolios driving on-time revenue turn-on. Ensuring efficient and effective delivery of new customers into Optus Business Service Operations or new service types/products for existing Optus Business customersThe role is responsible for managing a National and Global workforce, ensuring operational performance performed by vendors aligns to the contractual and strategic direction provided.• Delivery of service and equipment revenues in the order of $60+ million annualised • Estimated annual direct operating budget of $2 million Show less

Responsible for the performance and delivery of the Business Mobile Delivery Group, Premium Managed Service Desk and Premium Service Desk functions in Optus Business

Short Secondment Opportunity Overall leadership of delivery team and high-level relationship management with key customer and internal stakeholders.

Leadership and overall management responsibility of the serviceAchievements:• Restructured service to deliver greater efficiency and improved levels of service • Developed and implemented new processes and guidelines to adhere to safety and legislative regulations including OH&S and Food Safety• Provided training and ongoing coaching, change management, advice and support for Night Leaders and Volunteers• Sourcing and funding of resources to deliver additional support… Show more Leadership and overall management responsibility of the serviceAchievements:• Restructured service to deliver greater efficiency and improved levels of service • Developed and implemented new processes and guidelines to adhere to safety and legislative regulations including OH&S and Food Safety• Provided training and ongoing coaching, change management, advice and support for Night Leaders and Volunteers• Sourcing and funding of resources to deliver additional support services through local community networks (i.e. grants to purchase new equipment including a new van)• Promotion and effective growth of service through increase of volunteer numbers and clients• Financial allocation and management• Fostering and promoting a new culture of recognition and support coinciding with the 20 year organisation and celebration of service to the community Show less

Customer account portfolio responsibility for driving the resolution of issues and enquiries