Working in the tourism industry with various companies around the world. Guiding tours in and around London and the South of England. I am an experienced tour manager having worked in countries throughout Europe and Latin America as well as in Morocco.

Translator and Interpreter: French, Spanish and Italian into English- Skilled in the use of CAT software- Working for various agencies and private clients- Betterise Health Tech - Health, lifestyle and fitness content for mobile application and website.- Entrepreneur to Entrepreneur Ltd - Guide books on how to set up a new business.- The Prisma Multicultural Newspaper.- Medical and technical translation.- Day to day interpreting while tour guiding in foreign countries- Tour guiding in two languages.

Day to day guide: for groups of up to 16 people. Managing the logistics of moving the group via public transport, booking hotels, events and local guides.Effective communication and public speaking skills: Developed working as a tour guide with groups of travellers, successfully leading over 90 tours (ranging from 5 days to 2 weeks). Translation and interpreting: Bridging the gap between group members and locals - mainly monolingual clients.Engagement: increasing client engagement with the brand through the appropriate use of social media.Flexibility: dealing with last minute changes and the unpredictable nature of travelling.Budgeting: Running the tour to budget and maintaining accurate records of expenses.Proactivity: Updating trip details and trip notes both for other tour leaders and for the website.Training: leading trips to train new recruits both for their first trip and for route training. Then acting as a mentor for other tour leaders throughout their career.

Leadership: Responsible for hiring, building and leading a team of guides from different cultural backgrounds. Training: Running initial and recurrent multi day formal training sessions. Prioritising coaching sessions either via Skype or in person. Through these efforts, the staff retention rate was much improved.Organisation and logistics: Responsible for planning the guides schedule which meant planning in advance and co-ordinating the locations of 60 guides during high season.Communication: First point of contact for guides working across Europe and Morocco, effectively communicating changes to company policy and direction. Responsible for regular one to one performance reviews. Staff engagement: Using social media methods to build a team while using traditional communication methods when appropriate.Budgeting: Purchasing flights to ensure that every tour group had a guide while working within the constraints of a budget and ensuring employee morale levels were kept high. Responsibility for checking tour budgets and tour leader expenses and for managing overheads budget.Crisis management: Responsibility for 24/7 emergency phone on rota basis.Superior attention to detail: Proofreading and checking website content.

Languages: Responding to and logging calls and emails in French and Italian to resolve technical issues in the most efficient and appropriate way.Customer service: Identifying and focusing on resolving the clients issues as quickly as possible.

Customer service: Identifying and focusing on resolving the clients issues as quickly as possible.Presentation skills: Delivering short training courses for new recruits.Mentoring and coaching: I successfully worked with other agents as a mentor helping them to meet their KPIs.